Client Relationship Manager

Customer Relationship Manager

Join a business selling into one of the biggest priorities facing organisations today.

AI, technology and digital capability are changing how organisations operate, compete, and grow. But transformation only works if businesses have the people and skills to deliver it.

That is where QA comes in.

QA is the UK’s largest technology training provider, working with 96% of the FTSE and most Fortune 500 companies to help organisations build the AI, technology, digital and human skills they need for the future.

In the last three years alone, QA has supported 4,000+ organisations and more than one million learners.

But developing skills is only part of the challenge. Organisations need to apply those skills back into the business and turn learning into meaningful change. QA helps them do that through a broad portfolio spanning apprenticeships, instructor‑led training and self‑paced learning.

As businesses continue to invest in AI, data, cloud, cyber security and digital transformation, the need to develop and apply those skills is only becoming more important.

That creates a significant opportunity for experienced salespeople who know how to grow customer relationships and turn business challenges into commercial opportunities.

As a Customer Relationship Manager, you’ll take ownership of developing and growing relationships across an established portfolio of customers and partners.

Your job is to understand what is happening inside your customers’ organisations, identify where skills, capability or workforce challenges exist, and turn those conversations into opportunities for QA.

You’ll build relationships with key stakeholders and decision‑makers, develop a strong understanding of each organisation and identify where QA can support their wider business priorities.

This is more than maintaining accounts.

You’ll be expected to spot opportunities, challenge customers where appropriate, open new conversations and grow QA’s footprint across the organisations you work with.

You’ll be taking solutions to market in areas businesses are already actively investing in, including:

• Artificial Intelligence

• Data

• Cloud

• Cyber Security

• Digital Transformation

• Technology skills

• Apprenticeships and workforce development

It is still a target‑driven B2B sales role. You will be responsible for generating revenue, developing pipelines, progressing opportunities, and consistently delivering against your goals.

But you’ll be doing that with established customer relationships, a highly relevant proposition, a recognised brand and access to some of the largest organisations in the UK and globally.

You’ll take ownership of developing commercially valuable relationships across your customer portfolio by:

• Building strong relationships with key stakeholders and decision‑makers

• Understanding customer priorities and identifying where QA can add value

• Creating new revenue opportunities across existing customers and partners

• Leading consultative conversations to uncover skills, capability and workforce needs

• Growing relationships across wider stakeholder groups and identifying opportunities across QA’s portfolio

• Building and managing account plans, pipeline and opportunities through to close

• Preparing proposals and customer solutions that respond to identified needs

• Delivering against clear sales targets while building long‑term commercial relationships

The strongest CRMs do more than manage existing relationships. They understand their customers, ask the right questions, spot opportunities, and consistently find new ways to add value.

The skills agenda has moved significantly. AI adoption, digital transformation, and emerging technology are…