Housing Options Officer

My client is seeking a proactive and compassionate Housing Options Officer to join our Housing Services team. In this rewarding frontline role, you will provide high-quality housing advice, homelessness prevention support, and case management services to residents in housing need.

This is a hybrid working role with a strong hourly rate to match.

You will work closely with applicants to assess their circumstances, explore all available housing options, and implement tailored solutions that promote sustainable housing outcomes.

• Provide comprehensive housing advice in line with the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
• Assess homelessness applications and determine statutory duties
• Develop and manage Personalised Housing Plans (PHPs)
• Negotiate with landlords, agents, and support services to prevent homelessness
• Manage a caseload of clients with varying and often complex needs
• Maintain accurate case records and ensure compliance with relevant legislation and policies
• Work collaboratively with internal departments and external partners

• Experience in housing options, homelessness, or a related advisory role
• Strong knowledge of housing legislation and welfare benefits
• Excellent communication and negotiation skills
• The ability to manage a busy caseload and meet deadlines
• Empathy, resilience, and a solution-focused mindset
• Strong IT and case management skills

If you are have experience within Housing Options and are keen to get into your next role then please apply today.