Crisis and Resilience Fund Officer

Pay

• Pay Level: 6, £36,508 - £40,958 (inclusive of local weighting allowance)
• Contract Type: Fixed Term Contract (3 years)
• Working Hours: 37 hours per week
• Location: Observatory House / Slough, Hybrid (minimum 2 days per week in the office)
• DBS requirement: Basic

Closing date for applications is midnight on 3rd July 2026.

Help residents through moments that matter and play a vital role in building a stronger, more resilient Slough.

Support residents with applications for discretionary and welfare funding, including crisis payments, Discretionary Housing Fund awards and Council Tax hardship support.

Handle sensitive conversations, explain complex information clearly, and manage competing priorities accurately and efficiently.

Build positive relationships with partners and colleagues and deliver excellent customer service.

Experience of supporting residents in hardship or working with welfare benefits or Council Tax support.

Proactive, compassionate, and detail‑focused with strong judgement and commitment to supporting people when they need it most.

Competitive salary and salary progression.

• 26 days annual leave (not including Bank holidays), rising to 30 days between 2-5 years of service and 33 days after 5 years of service.
• Local Government Pension Scheme.
• Flexibility with hybrid working arrangements.
• Wellbeing initiatives and employee networks.
• Tax‑free childcare and childcare services.
• Season ticket loan to help with travel costs.

Accessibility and support throughout the recruitment process and beyond, including reasonable adjustments and assistance with applications.

All applicants must have a valid right to work in the UK.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All posts will be subject to satisfactory pre‑employment checks.

Slough Borough Council is an inclusive employer and values diversity.