Housing Options Officer

As a Housing Options Officer, you will assess housing needs, provide comprehensive housing advice, and work with customers to identify realistic housing options. You will have a key role in preventing homelessness by developing personalised housing plans and working collaboratively with internal departments and external partners.

Key Responsibilities
Interview and assess customers seeking housing assistance.
Provide high-quality housing advice in line with current housing legislation and best practice.
Carry out homelessness assessments and make statutory decisions.
Develop and review Personalised Housing Plans with customers.
Negotiate with landlords, housing providers, and partner agencies to prevent homelessness wherever possible.
Manage a varied caseload, ensuring accurate records and timely case management.
Work closely with social services, support agencies, registered providers, and voluntary organisations.
Ensure all decisions are lawful, evidence-based, and customer-focused.
Contribute to safeguarding responsibilities and identify vulnerable customers requiring additional support.
Maintain up-to-date knowledge of housing legislation, welfare reform, and local housing initiatives.

About You

Experience working in housing options, homelessness, housing management, or a related service.
A sound understanding of homelessness legislation, including the Homelessness Reduction Act 2017.
Excellent interviewing, negotiation, and problem-solving skills.
Strong communication skills with the ability to build positive relationships with customers and partner organisations.
The ability to manage competing priorities while maintaining high standards of customer service.
Experience maintaining accurate case records and preparing written decisions.
Confidence using case management systems and Microsoft Office applications.
A commitment to equality, diversity, inclusion, and safeguarding.

If you have the relevant skills then please apply today