Multimodal Freight Coordinator

Job title :
Multimodal Freight Forwarder

Salary :
Up to £35, DOE

Location :
Heathrow, SL3 (Driving license is a must)

Hours :
Monday to Friday 9 : 00 till 17 : 00

We are seeking a skilled and motivated Multimodal Freight Forwarder with a strong preference and expertise in air freight imports to join our client’s growing logistics and forwarding team. You will be responsible for coordinating and managing international shipments across various modes of transport, with a primary focus on air import operations. This role is essential to ensuring the smooth movement of goods from origin to destination while providing excellent customer service and maintaining compliance with global trade regulations.

• Coordinate end-to-end freight forwarding processes with a primary focus on air import shipments.
• Manage shipments across all modes (air, road and sea) to meet customer and operational requirements.
• Liaise with airlines, overseas agents, carriers, and customs brokers to ensure timely clearance and delivery of goods.
• Prepare, process, and manage all relevant import and export documentation, including air waybills, customs entries, invoices, quoting and packing lists.
• Ensure compliance with HMRC and international import / export regulations, including customs clearance procedures.
• Monitor shipment progress, proactively resolving any delays or issues to maintain a high level of service.
• Maintain accurate records and update systems
• Provide excellent customer service by keeping clients informed throughout the shipping process and handling all import-related enquiries.
• Negotiate rates and liaise with suppliers, airlines, and agents to ensure cost-effective transport solutions.
• Track KPIs and ensure targets related to cost, accuracy, and timeliness are met or exceeded.
• Handle post-flight documentation, final mile deliveries, and invoice generation.
• Coordinate with internal departments such as warehousing, customs, and finance for seamless operations.

• Proven experience in freight forwarding, preferably within a multimodal logistics environment.
• Strong knowledge of customs procedures, Incoterms, and international trade regulations.
• Experience using freight forwarding software and customs platforms (e.g., ASM Sequoia, Descartes, and CDS).
• Excellent communication and organisational skills.

• Competitive salary
• 28 days holiday including public bank holidays
• Pension scheme and health benefits
• Career development and training opportunities for other modes of freight