Operations Team Member

To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).

The shift pattern for this role:

• Monday – 05.00 am to 01.30 pm
• Tuesday – Day off
• Wednesda
  y
  - Day off
• Thursday - 05.00 am to 01.30 pm
• Friday - 05.00 am to 01.30 pm
• Saturday - 05.00 am to 01.30 pm
• Sunday - 05.00 am to 01.30 pm

Please note:

Sponsorship is not available for this role

Job description:

Purpose of the Job

To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).

The shift pattern for this role:

• Monday – 05.00 am to 01.30 pm
• Tuesday – Day off
• Wednesda
  y
  - Day off
• Thursday - 05.00 am to 01.30 pm
• Friday - 05.00 am to 01.30 pm
• Saturday - 05.00 am to 01.30 pm
• Sunday - 05.00 am to 01.30 pm

Please note:

Sponsorship is not available for this role

Job Description

• Compliance with the clearance of courier imports
• Handle customer calls and deal with customer queries
• Track and Trace of inbound shipments
• Freedom shipments
• Resolve Station problem queues
• Clear outstanding shipments

Job Requirements
- Experience and Education

• Have an understanding of import clearances
• Has an understanding of customer services
• Proficiency in Descartes E-Customs and CNS required
• Proficiency in Excel and Word
• An understanding of geographical locations

Leadership Behaviors

• Building Outstanding Teams
• Collaborate & break silos
• Execution & Accountability
• External focus
• Growth mindset
• Inclusion
• Innovation
• Setting a clear direction
• Simplification
• Skills Administrative Skills
• Attention To Details
• Flexibility And Adaptability
• Safety And Quality Awareness
• Time Management

We offer:

Aramex Benefits Package:

• Life Assurance (available after 6 months of service) – 4x salary
• Free Flu Jab and Eye Care Voucher
• Occupational Health Services
• Monthly Employee Recognition Program
• Regular Social Activities
• Discretionary Bonus Scheme
• 25 Days Annual Leave, plus 8 Bank Holidays
• Special Shipping Rates
• Pension