Fulfilment & E-commerce Coordinator

Location: SL3
Salary: £32,000–£35,000 per annum
Hours: Monday to Friday
Holiday: 20 days plus bank holidays
Progression: Opportunity to develop into a Team Leader role

We are looking for an organised, proactive and hands-on Fulfilment & E-commerce Coordinator to support the smooth running of our e-commerce, warehouse and fulfilment operations.

This is a varied role combining online order management, stock control, hands-on warehouse duties, dispatch and e-commerce administration. You will help ensure orders are processed accurately, stock is managed effectively and the warehouse operates safely and efficiently.

• Coordinate daily online orders, ensuring accurate picking, packing and timely dispatch.
• Carry out hands-on warehouse duties, including goods-in, checking deliveries, put-away, stock replenishment and goods-out.
• Pick, pack and prepare customer orders for dispatch in line with required standards.
• Conduct regular stock checks and investigate discrepancies to maintain inventory accuracy.
• Organise and maintain warehouse storage areas, ensuring stock is correctly labelled and stored.
• Support loading and unloading deliveries where required.
• Manage dispatch arrangements, delivery tracking and returns.
• Maintain accurate product listings, pricing and stock availability across e-commerce platforms.
• Investigate order discrepancies and resolve warehouse, fulfilment and delivery issues.
• Maintain accurate spreadsheets, stock records and order management systems.
• Ensure warehouse areas are kept clean, tidy and safe, following relevant health and safety procedures.
• Work collaboratively with colleagues to improve warehouse efficiency, fulfilment processes and customer satisfaction.

• Previous experience in e-commerce, fulfilment, warehousing, logistics or a similar operational role.
• Strong organisational skills and excellent attention to detail.
• Confident using Excel and stock or order management systems.
• A practical, hands-on approach and willingness to support day-to-day warehouse activities.
• Strong communication and problem-solving skills.
• Able to manage competing priorities in a fast-paced environment.
• Keen to take ownership, support colleagues and develop towards a leadership role.

• Salary of £32,000–£35,000, depending on experience.
• Monday to Friday working pattern.
• 20 days’ annual leave plus bank holidays.
• A varied role across e-commerce, warehouse and fulfilment operations.
• Career development opportunity, with a review towards progression into a Team Leader position.

If you have experience in e-commerce, warehousing or fulfilment and are looking for your next career step, we’d love to hear from you.