Accounts Receivable​/Collections Specialist

Johnston Community College

245 College Rd.
Smithfield, North Carolina, 27577

Minimum $41,200.00 Annually

Yes

Manager

Technical & Paraprofessional

Opens: 09/30/2026

Closes: 10/14/2026

Monday-Friday

Full Time

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Minimum:High School Diploma.

Experience Minimum
:

• Ten years experience in an office, accounting, finance, customer service, or administrative rolewith high school diploma
• Three years experience in an office, accounting, finance, customer service, or administrative rolewith an Associate’s degree or higher
• Strong attention to detail and ability to follow processes and procedures
• Ability to communicate clearly and professionally with students and colleagues

Skills That Lead to Success

• Comfort working with basic math and account reconciliation activities
• Ability to organize information, meet deadlines, and manage multiple tasks
• Willingness to learn financial regulations and institutional procedures
• Strong problem-solving and customer service skills

Experience Preferred:

• Experience in accounts receivable, collections, billing, or financial services
• Experience in a higher education or public sector environment
• Familiarity with Colleague or similar enterprise systems

Summary
The Accounts Receivable Specialist manages student accounts and institutional receivables by maintaining account accuracy, processing transactions, and supporting collections activities in compliance with institutional policies and regulations. This role works with students, departments, and external agencies to ensure account balances are properly maintained and resolved.
This position is ideal for someone who is detail-oriented, enjoys problem-solving, and is interested in building or growing a career in accounting or higher education finance. Training is provided on college systems, policies, and regulations.

Essential Duties and Responsibilities
include the following. Other duties may be assigned.

• Assist students with questions related to account balances, payment obligations, collections processes, and account activity
• Help ensure student accounts are accurate, up to date, and properly documented
• Research and resolve account discrepancies and outstanding balances
• Maintain and monitor delinquent student accounts and support collection activities
• Coordinate account placement and communication with collection agencies as assigned
• Assist with bankruptcy account processing and related documentation
• Support escheatment processing in accordance with state and institutional procedures
• Maintain accurate records related to student receivables and collections activity
• Assist with monthly reconciliations, aged accounts receivable reports, and internal reports
• Support required state and system office reporting with guidance and training
• Review account activity to ensure compliance with institutional procedures and applicable regulations
• Work closely with colleagues in Financial Aid, the Registrar’s Office, and other departments
• Maintain confidentiality of student and institutional information at all times
• Ensure compliance with federal, state, and institutional policies related to receivables and collections
• Serve as backup support to senior staff during peak times
• Participate in training to learn college systems, policies, and regulations
• Perform other related duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Language Skills

• Ability to read and interpret documents such as procedural manuals, policies, and guidance provided by outside sources.
• Ability to write routine correspondences.
• Ability to speak effectively before groups of customers or employees of the College.

Mathematical Skills

• Ability to add, subtract, multiple, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as discounts and interest.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in…