Development Program Manager

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Johnston County is an Equal Opportunity Employer.

Johnston County Department of Social Services has an immediate opening for a Staff Development Program Manager. The Staff Development Program Manager will play a critical role in developing and overseeing the training department for the Johnston County Department of Social Services, focusing on Medicaid and Economic Services programs. We are seeking a highly motivated, experienced, dynamic, proactive leader with a proven track record in training development, creating and engaging effective training materials, and management.

The person selected will need to be well‑versed in adult learning theory, NCFAST, and innovative training methods, including the use of AI. The person in this position will have the ability to independently manage details associated with multiple eligibility programs and projects, track activities, and meet deadlines.

• Plan, direct and coordinate training initiatives for Medicaid and Economic Services eligibility programs.
• Design and implement comprehensive training curricula that align with new policies and regulations.
• Develop new employee orientation programs that effectively onboard staff.
• Supervise and mentor training staff to ensure high-quality training delivery.
• Conduct regular performance evaluations and provide constructive feedback.
• Work closely with members of the team to support the ongoing development of new and existing eligibility curricula.
• Translate audience insights and trainer input into improvements for instructional content.
• Investigate emerging approaches in adult learning and share findings with colleagues.
• Simplify technical or complex subject matter into accessible language for broad audiences.
• Collaborate with team members to brainstorm new program concepts and refine existing ones.
• Have a comprehensive understanding of all eligibility NCDHHS and federal policies, procedures, and requirements.
• Support staff and trainers in understanding and applying revised program materials.
• Manage the training budget, ensuring all resources are allocated efficiently and effectively.
• Assist trainers in creating written and online assessments to evaluate trainee understanding and application.
• Assist trainers in developing reference courses to keep staff current with changing policies and regulations.
• Identify programming and staffing needs within the training department and broader agency.
• Analyze training trends and outcomes to assist department heads in developing continuous quality improvement standards.
• Implement evaluation methods to measure training effectiveness and impact on service delivery.
• Support and foster effective community partnerships to enhance training programs and resources.
• Contribute to a positive team culture that values creativity, joy, emotional intelligence, collaboration, and shared success.
• Participate in special projects, strategic planning sessions, or program events as needed.

• Thorough knowledge of the needs, problems, and attitudes of disadvantaged persons.
• Thorough knowledge of the use of the public assistance manuals.
• Considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility.
• Considerable knowledge of all agency programs and services.
• Considerable knowledge of community programs and services that could affect the client/applicant.
• Considerable knowledge of the budget and planning process.
• Considerable understanding of the budget process.
• General knowledge of basic supervisory/management skills.
• Skill in instructing, organizing, directing, and supervising lower‑level employees.
• Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work.
• Ability to assess needs and plan for future requirements.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.

Minimum Training and…