Member Services Representative

Overview

Member Services Representative at Core Development & Management. Greet members and guests, provide exceptional customer service, and support front desk operations at the club.

Hours:

Monday - Wednesday 6PM - 10PM Closer / Friday 5PM - 9PM Closer.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours and facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude, punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening, empathy, and problem-solving abilities.
• Diplomacy in all interactions with appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).

PFHQ does not dictate or control labor or employment matters for franchisees or their employees, and does not retain authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.