Customer Service Representative

Pest Assassins is a family-owned and operated business serving Massachusetts & Rhode Island, providing effective and reliable pest control solutions. We are seeking a dependable, hard-working, and motivated individual for our Route Coordinator/CSR position.

The ideal candidate will have a genuine passion for providing quality customer service. Pest control experience is preferred but not required. This position will be based out of our Smithfield, RI office.

• Assist with all inbound communication from prospective and existing customers, including phone, text, email, and website submissions.
• Assist with inbound alerts from technicians and resolve issues.
• Input customer data into the system and schedule inspections and services as needed.
• Resolve customer issues and concerns by providing exceptional customer service.
• Monitor routes and communicate with technicians regarding reschedules or other changes.
• Work with field reps and manager directly to update customer information.
• Ensure the customer database is up to date and correct customer data as needed to ensure accuracy.
• Manage accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Effectively handle cancellation requests and manage reinstatement efforts.
• Assist in the daily and weekly scheduling of service routes using routing software.
• Complete and distribute daily service reports.
• Communicate with new customers and additional service request customers to ensure satisfaction.

• Competitive hourly rate.
• Flexible work schedule.
• Paid training.
• Paid Time Off (PTO).
• 11 company-paid holidays.
• Comprehensive benefits package, including Medical, Vision, and Dental.

• Microsoft Office proficient.
• Strong ability to communicate with customers in a clear and professional manner.
• Ability to identify, analyze, and solve problems.
• High school diploma or equivalent.
• Ability to work in a fast-paced environment.
• Collections experience.
• Ability to work in a team environment.
• Pass background check.

Pest Assassins is an equal opportunity employer and welcomes applications from diverse candidates.