Asset Management Specialist; Collections - Part-Time
Job in
Smithfield, Providence County, Rhode Island, 02917, USA
Listing for:
Navigant Credit Union
Part Time
position
Listed on 2025-12-26
Job specializations:
-
Finance & Banking
Financial Analyst, Financial Compliance, Banking & Finance, Risk Manager/Analyst
Salary/Wage Range or Industry Benchmark: 45000 - 60000 USD Yearly
USD
45000.00
60000.00
YEAR
Job Description & How to Apply Below
Position: Asset Management Specialist (Collections) - Part-Time (29 hours)
ABOUT THE ASSET MANAGEMENT / COLLECTOR ROLE:
We are seeking an Asset Management Specialist (Collector) to join our team. Under general supervision, and following established policies and procedures, you will contact members (via telephone, mail, e-mail) to resolve delinquent accounts. This role focuses on collections of overdrafts, negative share accounts and delinquent loans. You will counsel members on various financial planning and budgeting tools. Ensures Collection activities are in compliance with state and federal regulations and Credit Union policies and procedures.
Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.
WHAT YOU WILL DO:Collect all past due accounts. Communicates and counsels members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Counsels members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses.Collect on Mortgage Loans owned by secondary market investors (Freddie Mac).Coordinate loan modifications and troubled debt restructures with member mortgage accounts.Respond to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity.Review debt proposals from debt management organizations to work out reduced payments on delinquent and non-delinquent accounts.Responsible for but not limited to, recommending which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, answering court attachments, handling bankruptcies, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means.Gather information regarding delinquent loan activity for the VP, Collections. Recommends delinquent accounts to be charged off.Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for recommending policy and developing procedures to assure compliance with state and federal regulations.Represents the Credit Union at legal proceedings. Negotiates with attorneys on bankruptcy and other legal issues.Coordinate foreclosures for both Credit Union owned and secondary market owned properties.Coordinate mortgage short sales dealing with real estate brokers, lawyers and other financial institutions.Coordinates repossessions. Initiates appropriate action to sell or dispose of repossessed vehicles. Assigns accounts to outside Collection agency, according to policy. Responds to court garnishments and levies.Performs other collections and/or administrative related duties as assigned by the VP, Collections.QUALIFICATIONS:Education:
High school diploma or equivalent (GED) education required.
Minimum 2 years progressively responsible experience in consumer loan collections and delinquencies preferably in a financial institution.Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures.Knowledge of secondary market regulations, policies, procedures and experience with Freddie Mac workout prospector software.Excellent oral, written telephone and interpersonal communication skills.Excellent organizational, analytical and problem-solving skills.Ability to deal with difficult members, resolve problems and work well under pressure.PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.Ability to manage multiple projects/priorities simultaneously and produce the desired results.Ability to function in a commercial business office environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc. Some travel required. Ability to lift a minimum of 25lbs. e.g. file boxes.ABOUT:
People helping people is what makes Navigant Credit Union truly special. Our mission is to improve the financial well‑being of the families, businesses, and communities we serve, and has been since our founding in 1915.
At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Our success is founded upon our community‑based values and our belief in putting people first. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year‑after‑year by the Providence Business News.
Our Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.
Navigant Credit Union prides itself on investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for…
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