Senior Configuration Management Analyst

The Senior Configuration Management Analyst is senior level position responsible for the analysis, design, build, testing, implementation, and maintenance of system configuration to support business requirements and optimize system functionality. This position is responsible for identifying areas of automation and enhancement to support and improve internal workflows, review system capabilities, and identify gaps and limitations. In addition, this role is responsible for ensuring adherence to the system development lifecycle and maintenance of all supporting documentation.

The role requires strong analytical and problem-solving skills, the ability to work independently and proactively as well as demonstrated skills in providing excellent customer service. Extensive knowledge of all aspects of heath care operations workflow and terminology is also required.

Duties and Responsibilities The duties for this position include, but are not limited to the following items:

Collaborate with business areas to understand financial impact to the organization for approved Medical Cost Action projects

Triage, research, and resolve escalated issues within industry standard time frames to meet service level agreements

Responsible for identifying areas of unused/underutilized system functionality to support business initiatives

Perform post-implementation audits to ensure configuration aligns with current business requirements and process

As required, facilitate and lead meetings and selected work groups

Mentor and train Configuration Analysts on configuration best practices

Assist management in in onboarding new hires, acting as onboarding buddy, and leading training sessions

Assist management with oversight of augmented staff by tracking performance, escalating issues, etc Serve as a key resource in facilitating the gathering of business and technical requirements in addition to test cases for all configuration changes

Work with corporate project stakeholders and Business Analyst to formulate and communicate business requirements and scope of project

Work with various business areas at different levels within the organization to translate business requirements into technical specifications documents and also act as liaison to translate technical questions and processes into a format the business can understand

Analyze business requirements and objectives and perform system configuration analysis, design, coding, and unit testing following established processes, standards and procedures

Develop and maintain a library of standard operational procedures for all configuration tasks, including but not limited to creating and configuring benefit plans using best practice

Execute the build and implementation of benefit plan adjudication rules

Perform all configuration changes within multiple test environments, coordinating with testing and project teams to establish timelines and project planning in an effort to maintain the integrity of the environment in use Responsible for configuration in depth research, review, and creation of claims data to validate configuration output is performing as expected

Handle the change control process when configuration results do not match expected outcome, partners with Business Analyst and Testing team to find solutions as needed

Develop and execute multiple unit test cases and complete Configuration Control Framework documentation to support configuration audit requests

Act as a liaison between business stakeholders and technical teams to validate and translate unit, positive, negative and regression testing results and any remediation necessary

Coordinate and document all configuration activity for change control and auditing

Responsible for coordination of production turnover of all configuration work upon business owner sign off as well as post-production validation

Responsible for the Configuration Management Promotion process for Health Rules, Optum CES, and Burgess Source and other systems as needed

Serve as subject matter expert for root cause analysis and issue resolution, by providing guidance on system limitations and functionality

Develop proof of concepts prototype configuration to support business requirements and develop documented solutions and processes

Identify gaps between business expectations and system limitations and suggest configuration improvements or streamlined maintenance processes and techniques

Responsible for completing Peer Quality review of configuration updates

Coordinate with the Neighborhood…