Cake Decorator-Smithfield

Cake Decorator – Smithfield

Join to apply for the Cake Decorator‑Smithfield role at Lees Marketplace
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Lee’s Marketplace is a family‑owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high‑quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

As a Cake Decorator at Lees Marketplace, you will be responsible for creating beautifully decorated cakes, cupcakes, and other baked goods for customers. You will work in collaboration with the Bakery team to ensure high‑quality, visually appealing products while maintaining the store’s commitment to customer satisfaction. The ideal candidate will have a passion for decorating, possess strong attention to detail, and be able to handle a fast‑paced work environment.

• Assist customers with cake and dessert orders, providing recommendations, design ideas, and customization options.
• Work effectively with the Bakery team to ensure all cake orders are completed on time and to customer specifications.
• Decorate cakes, cupcakes, and other baked goods according to customer requests and store standards. Use a variety of techniques (e.g., piping, fondant, airbrushing, edible paints) to create custom designs for special events, birthdays, weddings, and holidays. Ensure all decorations are visually appealing and meet the store’s quality standards.
• Assist in the creation and maintenance of attractive cake displays in the bakery section.
• Monitor and maintain the inventory of decoration supplies (icing, fondant, colors, etc.), notifying the manager when items need to be restocked.
• Maintain a clean and sanitary work area, including cleaning tools and equipment used in the decoration process.
• Assist in other bakery‑related tasks as needed, such as packaging, display setup, and cleaning.

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Address customer complaints and inquiries in a professional manner, resolving issues promptly.
• Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and resolving matters accurately.
• Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way – doing what’s best for our guests, our team, and our company.”
• Be familiar with, and assist customers with use of, Lee’s Marketplace website.

• Foster relationships with local vendors, businesses and community organizations to enhance store presence and customer loyalty.
• Participate in community events and promotions to drive traffic to the store.

• Stock shelves and maintain displays according to store standards. Oversee product placement and merchandising efforts to enhance the shopping experience.
• Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Monitor inventory levels, assist with ordering processes, and minimize shrinkage.
• Assist in conducting regular inventory audits to ensure accuracy and availability of products.

• Maintain a clean and organized work area.
• Ensure that all cake decorating equipment is properly maintained, cleaned, and stored.
• Follow and implement all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations, including maintain a valid food handlers permit.
• Maintains full knowledge of all company safety and accident prevention policies. Ensure safety of all team…