Volunteer Coordinator

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Under the direction of the hospice agency manager or designee, the hospice volunteer coordinator recruits volunteers and manages the volunteer program. Manages program compliance with required reporting and CMS regulations.

Smithfield, Virginia

• Supervises and develops the Volunteer Program for assigned areas for hospice agencies.
• Accurately completes all required clinical documentation consistently per RHS standards. Responsible for maintaining volunteer files and ensuring they meet requirements for documentation. Assures that each volunteer is appropriately supervised and evaluated and documents such. Assures volunteers' compliance with agency policies and procedures.
• Ensures that 5% of the clinical staff hours are to be provided by the volunteer services department in order to maintain Medicare Benefit Certification. This includes services such as providing personal care to patients, providing relief to family caregivers, and assisting families with household chores.
• Recruits, interviews and selects volunteers. Assigns duties to administrative and patient care volunteers. May accompany newly oriented volunteers on first visits whenever possible. Ability to delegate and prioritize tasks to facilitate quality patient care and ensure all patient care needs are met. Able to recognize and respond to emergency situations. Reports response of patient/family to volunteer services to appropriate Hospice Staff.
• Participates positively in training and support of all team members, volunteers and students as needed. Offers volunteer training to community and documents those efforts. Participates in staff training programs to include long term care facilities, community education programs and bereavement volunteer training. Serves on committees as assigned.
• Performs a complete evaluation of patient/family/caregiver volunteer needs when requested based on patient's plan of care. Develops an individualized plan of care for defined volunteer services which provides support to patient/family. Volunteer services include providing emotional support to patients/families, providing personal care to patients, providing relief to family caregivers, and assisting families with household chores. Assigns duties to administrative and patient care volunteers.
  
  Ensures volunteer professional services are provided by professionals who meet the State regulations for the discipline. Assists in the development and updating of the plan of care. Assesses patient/family response to and satisfaction with care.

• High school or equivalent (Required)
• Bachelor's Degree (Preferred)

• Supervisory experience (Preferred)

• CPR/BLS Certification – American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 60 days (Required)
• Valid Driver's License and ability to drive personal vehicle for RHS business 25% or more of the time (Required)

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