IT Endpoint Manager

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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us.
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The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

As the IT Endpoint Manager
, you will lead the strategy, delivery, and optimization of Smithfield's endpoint environment-including desktops, laptops, mobile devices, and workplace productivity technologies. You will oversee endpoint lifecycle management, service quality, and user experience while driving standardization, automation, and continuous improvement. You'll partner closely with Architecture, Infrastructure, Security, and Service Desk teams to ensure secure, reliable, and efficient endpoint operations across the enterprise.

This role requires strong leadership, deep technical expertise, and the ability to guide a high-performing team in a fast-paced environment.

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Endpoint Lifecycle Management: Oversee the end-to-end lifecycle of endpoint hardware and software, including procurement, deployment, maintenance, patching, refresh planning, and retirement.

• Operational Excellence: Ensure stable, secure, and high-performing endpoint services by establishing standards, monitoring performance, and driving rapid issue resolution and root-cause analysis.

• Technology Roadmap & Innovation: Define and maintain the strategic roadmap for endpoint technologies, identifying opportunities for modernization, automation, and enhanced user productivity.

• Collaboration & Stakeholder Engagement: Partner with Infrastructure, Architecture, Security, and Service Desk teams to align endpoint strategy with organizational needs and ensure seamless delivery of services.

• Security & Compliance: Ensure endpoint environments comply with security policies, patching requirements, software licensing standards, and audit expectations.

• Automation & Process Improvement: Drive simplification and automation of endpoint processes using tools such as Intune, SCCM/MECM, JAMF, MDM/EMM platforms, RMM tools, and scripting.

• Support & Escalation Oversight: Serve as the point of escalation for complex endpoint issues and guide the Service Desk and field support teams in technical troubleshooting and resolution processes.

• Vendor & Contract Management: Manage vendor relationships, negotiate service agreements, and oversee third-party partner performance for endpoint-related services and tools.

• Documentation & Governance: Ensure creation and maintenance of standard operating procedures (SOPs), policies, endpoint standards, and technical documentation.

• Travel: Travel up to 10-15% as required to support deployments, site initiatives, or leadership meetings.

• Leadership: Drives a positive employee experience through leadership by way of employee development and coaching.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Experience: Bachelor's Degree from an accredited four-year college or university and 5+ years of relevant IT experience; or an equivalent combination of education and experience, required.

• Leadership: 2+ years of demonstrated experience in team management/development or project leadership required.

• Technical Expertise: Extensive hands-on experience managing endpoint technologies across Windows, macOS, iOS, and Android,…