Associate Team Leader

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Overview
The Associate Team Leader supports a single retail office during tax season, providing daily operations direction to exceed client expectations. The role starts with a flexible part-time schedule in late fall and transitions to a full-time schedule from January through April.

• Support the Multi-Unit Team Leader, serving as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promotes the value of H&R Block
• Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Serve as the point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities and goals
• Lead daily huddles and communicate essential information to office associates

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Able to work a flexible schedule of 40 hours per week and flexibility based on business needs
• High school diploma or equivalent or higher
• Experience supervising or managing people is a plus
• History of delivering outstanding customer experiences is a plus

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Clickable link for available benefits

H&R Block is committed to building a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. You will be part of an environment recognized on Best Companies lists, with colleagues dedicated to helping each other grow. H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Location
:
Norfolk, VA

Salary
: $42,629.00 - $49,023.00

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