Transportation Communications Associate; Call Taker

Job Description – Transportation Communications Associate (Call Taker)

Time: 22:00-06:00
Shift: 3rd Shift

Location:

Smyrna, DE

Drive Engineering is currently seeking a highly motivated Transportation Communications Associate to work with TMC Technicians in the Operations Room at the DelDOT Transportation Management Center.

The primary job responsibility for this position is to assist TMC Technicians as a call taker, receiving incoming calls to the TMC.

Additional responsibilities include:

• entering work orders into Maximo and Tracker
• assisting with the TMC1 mailbox
• assigning requests to the appropriate DelDOT section and maintenance yard via phone and computer systems
• WTMC broadcasts (traffic advisory station)
• Outlook correspondence
• Reporting

• High School diploma or equivalent.
• Excellent time management and communication skills.
• Excellent writing and speaking skills.
• Experience with Maximo and Tracker.
• Proficient in Microsoft Office Suite and Outlook.
• Emergency responder or dispatch experience is a plus.
• Applicants must be legally authorized to work in the United States.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire.

Drive Engineering is a leading DBE/MBE provider of Intelligent Transportation Systems (ITS), Traffic Engineering, and Transportation Planning and Engineering consulting services in the Mid-Atlantic region. Our staff is experienced in all project aspects from the early planning stages to the project completion, including plans, specifications, and estimate (PS&E) development and construction design services for both design-bid-build and design-build projects. We have planning, design, review, and construction inspection experience in large scale ITS and Traffic Signal deployments.

Monday to Friday, 10:00 p.m. to 6:00 a.m.

Full-time

From $18.50 per hour

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

High school or equivalent

Equivalent: 2 years

In person, Smyrna, DE 19977 – Relocate before starting work (Required)