Manager Business Office

Business Office Manager , (Student Accounts)

Smyrna, GA

The Manager Business Office is responsible for overseeing campus business office operations with a focus on collection, compliance, accuracy, efficiency, and exceptional student service. Key areas of accountability include student accounts receivable, collections, accounts payable, purchasing, and campus inventory. The Manager supports company operations while maintaining professional office systems and providing personnel supervision.

• Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds
• Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans
• Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely
• Manage campus inventory of textbooks and supplies, including physical counts and variance resolution
• Accurately process student account transactions, including credits, charges, adjustments, and exceptions
• Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests
• Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments
• Support adherence to accounting standards and policies in collaboration with Campus Support Center
• Assist with campus facility operations as needed

• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

• HS Diploma or GED (required)
• Bachelor’s degree in business related field (preferred)
• Minimum three (3) years of experience in a business office environment (required)
• Minimum of three (3) years of online higher education experience in a business office setting (preferred)
• Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education (preferred)

• Acquire and apply up-to-date with information from the business world, education and healthcare industries and apply cross‑functional knowledge
• Knowledge of and ability to implement generally accepted accounting principles and procedures (GAAP)
• Maintain professionalism and fairness in interpersonal interactions while building trust and respect across teams and departments and seeking resolution to conflicts through constructive discussion
• Prepare account analysis and interpret financial data to identify and address issues proactively and make sound recommendations based on analysis
• Maintain professionalism and integrity during negotiations while identifying stakeholders and shared interests to facilitate collaborative agreements and outcomes
• Understand the implications of new information for both current and future problem‑solving and decision‑making
• Be aware of others' reactions and understanding why they react as they do
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• Present ideas in a clear and compelling manner, both verbally and in written format
• Exceptional listening skills
• Intermediate level presentation and training facilitation skills
• Drive, and be accountable for, results in a fast‑paced environment
• Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise‑level software (SharePoint, etc.)

• Able and willing to:
  • Communicate, think,…