Dental Treatment Coordinator
Listed on 2026-01-02
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Dental / Dentistry
Dental Office, Dentistry / General Dentist
Upscale, Modern, Patient-Centered, Comprehensive, and Cosmetic Dental Practice in the Heart of Smyrna/Vinings Seeking a Bright, Experienced Treatment Coordinator.
MainPurpose:
The main purpose of a dental office treatment coordinator is to ensure the smooth flow of patient care by effectively managing appointment schedules, facilitating communication between patients and the dental team, and assisting with the financial aspects of treatment plans. The treatment coordinator plays a pivotal role in creating a positive patient experience, from the initial appointment scheduling to the completion of treatment.
Whatto Expect:
In this position, one can expect a dynamic and patient-focused role that involves regular interaction with both patients and the dental team. The treatment coordinator should anticipate handling a variety of administrative tasks, from managing schedules to addressing patient inquiries. Adaptability and effective communication skills are key, as the coordinator will be dealing with diverse patient needs and coordinating with different members of the dental team.
Responsibilities:- Appointment Scheduling:
Coordinate and manage the dental appointment schedule, considering the availability of dentists and hygienists. Schedule routine check-ups, cleanings, and specific dental procedures based on patient needs and treatment plans.
- Communicate with patients to schedule appointments, follow up on missed appointments, and send reminders. Address patient inquiries, provide information about upcoming appointments, and offer assistance in understanding treatment plans.
- Work with patients to develop payment arrangements and ensure financial agreements are clear. Present treatment plans to patients, explaining recommended procedures, associated costs, and the benefits of each. Address patient questions or concerns regarding treatment plans and provide additional information as needed.
- Verify patient insurance coverage and communicate details to both the patient and the dental team. Assist in billing processes, including submitting insurance claims, processing payments, and addressing billing inquiries.
- Collaborate with the dental team to ensure a coordinated approach to patient care. Communicate patient needs, preferences, and special considerations to dentists, hygienists, and other staff. Schedule and coordinate patient appointments, ensuring efficient use of time and resources.
- Conduct financial consultations with patients, explaining treatment costs, payment options, and financing plans. Work with patients to develop payment arrangements and ensure financial agreements are clear and documented.
- Conduct follow-up communication with patients to ensure understanding of treatment plans and address any post-appointment concerns. Schedule follow-up appointments and provide reminders to patients as necessary.
- Maintain accurate and organized patient records, including treatment plans, insurance information, and financial agreements. Ensure compliance with patient privacy regulations and maintain confidentiality of patient information.
These responsibilities contribute to the overall efficiency of the dental office, enhance patient satisfaction, and support the seamless delivery of dental care. The treatment coordinator plays a crucial role in creating a positive experience for patients by addressing their concerns, facilitating clear communication, and assisting with the financial aspects of their dental treatment.
Qualifications:- High school diploma or equivalent is typically required. Additional education in dental assisting, dental administration, or related fields is a plus.
- Previous experience in a dental office or related healthcare setting is often preferred. Experience in customer service, administrative roles, or roles involving patient interaction is beneficial.
Skills:
- Strong verbal and written communication skills are essential for effective patient interaction. The ability to convey complex treatment plans and financial information in a clear and understandable manner is crucial.
Skills:
- Exceptional organizational skills to manage appointment schedules, patient records, and other administrative tasks efficiently. Attention to detail to ensure accuracy in billing, insurance verification, and record-keeping.
- A patient-centered mindset with a focus on delivering excellent customer service. The ability to empathize with patients, address their concerns, and create a positive experience.
Skills:
- Proficiency in basic computer skills and familiarity with dental practice management software (Dentrix). The ability to quickly adapt to new software and technology used in dental offices.
Collaboration:
- Ability to collaborate with other members of…
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