Systems Administrator - Senior Professional

Systems Administrator - Senior Professional

The Georgia Institute of Technology (Georgia Tech) is a top‑ranked public research university located in the heart of Atlanta. Our mission is to develop leaders who advance technology and improve the human condition, and we pride ourselves on our commitment to academic excellence, diversity, innovation, collaboration, ethical behavior, and stewardship.

Systems Administrators provide technical support and troubleshooting assistance for information technology systems, hardware, and software. They diagnose system issues, resolve technical problems, and ensure system availability and functionality to support end‑users and business operations.

• Provide technical support, troubleshooting, and issue resolution for IT systems, applications, and hardware.
• Respond to system support requests, incidents, and service tickets to address user needs and concerns.
• Diagnose system problems, errors, and performance issues to identify root causes and implement solutions.
• Install, configure, and maintain system software, applications, and updates to assure system functionality.
• Document system support procedures, FAQs, and knowledge base articles for user self‑help and training.
• Conduct system monitoring, performance tuning, and preventive maintenance to optimize system operations.
• Provide user training, guidance, and support on system features, functionalities, and best practices.
• Stay informed about system support tools, IT service management practices, and user support trends.
• Collaborate with IT teams, vendors, and stakeholders to resolve complex system support issues.
• Perform other job‑related duties as assigned.

• Bachelor’s Degree in a related discipline, or an equivalent combination of education and experience.

• Four or more years of relevant experience.

• Master’s Degree in a related discipline or equivalent.
• Experience with managing Active Directory environments, Power Shell scripting, Group Policy, Windows Server Update Services, Windows Server 2022, and Windows 11.
• Full understanding of networking concepts and networked application environments.
• Security+, CISSP, Network+, Windows Server Hybrid Administrator Associate, or related professional certifications.
• Familiarity with SIEM tools, vulnerability/compliance scanners, and commercial backup software solutions.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is considered a position of trust.
• This position does not require a purchasing card (P‑Card).
• This position will not travel.
• This position requires a security clearance.
• This position requires US Citizenship.

$75,751 – $110,316

Atlanta, GA

Mid‑Senior Level

Full‑time

Information Technology

Higher Education

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services.

Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual’s race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

Further, Georgia Tech prohibits citizenship status, immigration…