Quality Operations Analyst

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional food service systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Food service Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

The Quality Operation Analyst will establish and maintain strategies for analyzing internal and external data from various sources to ensure ongoing Quality Operations and drive continuous improvement in the company’s Quality Management processes.

The Quality Operation Analyst individual will lead the development, execution, and continued oversight of best-in-class Analytics strategies across the Franke Supply Chain. This role will manage key Analytics programs such as the COPQ Dashboard, quality reporting and the corporate reporting system. This individual will have visibility to and participate in sector and corporate wide Analytics/Metrics initiatives.

• Identify key sources of internal and external quality systems and Quality Operations data and establish processes to collect and analyze this data in the Quality Environment.
• Improve, integrate & institutionalize Franke Quality Operations metrics and analysis.
• Scan the internal and external Quality Operation environments for best practice trends, and use this information to shape quality Operation projects and strategy.
• Lead the data gathering and remediation process across Supply Chain.
• Establish Quality Operation dashboard metrics, maintain dashboard, and provide the business with information necessary to improve performance against dashboard where necessary.
• Conduct trend analysis within and across quality sub-systems data.
• Provide analysis and regulatory intelligence as inputs into Management Reviews.
• Perform focused research and analysis on specific issues as required.
• Respond to ad-hoc requests for summary reports of data.
• Research and report on industry Quality trends (e.g., recalls, enforcement action, etc.).
• Provide business case development for Quality Operation initiatives as needed.
• Provide applicable change management for the Leadership teams across the Supply Chain.
• Independently analyze data, identify trends, formulate and implement corrective action to improve overall quality systems compliance, effectiveness, and efficiency.
• Apply appropriate KPI tools/ systems/ processes to meet department goals and objectives.
• Travel within the U.S. and globally.
• Perform other duties as assigned.

Very High Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Management - Knowledge of business and management principles involved in strategic planning, leadership technique and coordination of people and resource allocation.

High affinity to processes - Ability to structure tasks into repeatable, solid and documented processes. Ability to simplify existing processes and making them more efficient and effective.

Finance and Accounting - Knowledge of finance, accounting and costing principles, and analysis and reporting of financial data.

Natural authority - Ability to influence company employees at all levels of the organization. Reflex to speak up if activities do not go as planned or are misrepresented, even if unasked.

Very High Language Skills - Ability to read, analyze, and interpret common scientific and technical journals,…