Patient Service Representative

Join Solis Mammography as a Patient Service Representative – the first point of contact for patients, ensuring a smooth and compassionate experience.

Work Location:

537 Stone Crest Pkwy, Suite 202, Smyrna, TN 37167

Work Hours:

Full‑Time, 40 hours weekly, Monday‑Friday, 8:30 am‑5:00 pm

Occasional Coverage: 3443 Dickerson Pike, Suite 260, Nashville, TN 37207

• Strong communication with technologists, radiologists, and leadership to create a positive patient experience.
• Team takes pride in their work and holds each other accountable in a positive and uplifting way.
• PSR’s are valued as an essential part of the patient experience.

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology, preferred.
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematical calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

• Guides patients through the Solis experience, welcoming them in a professional and friendly manner.
• Registers patients, accurately inputting demographic and insurance information into RIS and verifying existing data.
• Explains forms and assists with completion via paper or tablet.
• Scans and processes necessary paperwork, ensuring confidentiality and proper medical record linkage.
• Collects patient payments; explains benefits and performs insurance verification when necessary.
• Prepares paperwork for future appointments and specific exams or payors.
• Ensures diagnostic tests have required orders; requests and follows up on outstanding requests.
• Schedules and reschedules patients as needed.
• Generates daily invoice journal at day’s end and reconciles payments using the Daily Reconciliation Report.
• Participates in front‑office training to stay current on policy and procedures.

• Ranked a great place to work for the fourth year in a row.
• Competitive benefits:
  Medical, Dental, Vision, 401k, PTO, paid holidays, backup child/adult care, and other unique perks.

Entry Level

Full‑Time

Health Care Provider – Hospitals and Health Care