Manager, Manufacturing Workforce Planning & Optimization

Asurion is seeking a Manager, Manufacturing Workforce Planning & Optimization to lead staffing, real-time operations, and strategic workforce planning. This role requires strong analytical skills, expertise in Kronos (UKG), and the ability to collaborate with leadership and stakeholders to optimize staffing and productivity across the organization.

The Manager will be responsible for ensuring optimal staffing levels, managing real-time operations, and supporting strategic workforce planning, with responsibilities including:

• Maintain day-to-day service levels through effective scheduling and real-time workforce management, focusing on key metrics such as service level agreements (SLAs).
• Analyze forecast data to identify headcount needs and recommend adjustments.
• Calculate Unit Per Labor Hour (UPLH) productivity targets and determine work hours required to meet forecast demand.
• Collaborate with Senior Operations Managers to address staffing requirements.
• Serve as the site contact for staffing-impacting issues and Kronos (UKG) concerns.
• Develop and modify Kronos queries based on business needs.
• Oversee shift bids in alignment with company policy.
• Manage special projects (e.g., process improvements, system upgrades, operational efficiency initiatives).
• Lead the contractor-to-Asurion conversion process.
• Maintain optimal ratios for frontline, lead, and supervisor roles to control labor costs.
• Provide monthly KPIs to Finance, including productivity rates, forecast accuracy, and production volume reports.
• Conduct daily, monthly, and quarterly staffing agency calls and facilitate monthly planning forecast meetings.
• Deliver daily headcount order status updates to operations leadership.
• Coordinate and adjust worker reassignments based on demand.
• Collect and analyze data to improve business operations and develop staffing plans and budgets.
• Provide strategic guidance to decision-makers and manage the coordination of holiday schedules.
• Prepare and facilitate monthly business reviews.
• Mentor and coach Analysts to enhance analytical skills, improve reporting accuracy, and develop workforce planning strategies.

• Highly proficient in Excel for reporting, data visualization, and building workforce staffing models.
• Experience in a fast-paced operations environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and collaboration skills.
• Ability to analyze data, develop insights, and present actionable recommendations.

• Strong expertise in Kronos (UKG) for workforce management.
• Proven experience in forecasting and workforce optimization.

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Supply Chain
• Industries: IT Services and IT Consulting and Manufacturing

Location:

Lebanon, TN

Salary: $130,000 - $150,000 per year