Practice Manager

Practice Manager

Employment Type: Full-Time
Location: Smyrna, TN (Onsite)

About the Role

We are seeking an experienced Practice Manager to lead day‑to‑day operations for a growing women's health outpatient practice. This role is ideal for a hands‑on leader who is passionate about delivering high‑quality, patient‑centered care while supporting and developing interdisciplinary clinical and administrative teams.

The Practice Manager is responsible for ensuring smooth clinic operations, strong team performance, and an exceptional patient experience. This role reports directly to a Regional Director and works closely with regional leadership, clinical operations, HR, and central support teams.

Practice Leadership & Team Management

• Provide day‑to‑day, onsite leadership to ensure practice‑level team members are set up for success
• Directly manage all clinical and administrative staff at the practice level
• Oversee hiring, onboarding, performance management, and corrective actions in partnership with regional leadership and HR
• Support providers' day‑to‑day operational needs in collaboration with clinical leadership
• Serve as the cultural leader for the practice, modeling organizational values and acting as the face of the practice for staff and patients
• Ensure consistent delivery of the organization's care model and patient experience standards

Operations & Workflow Management

• Oversee execution and continuous improvement of all practice workflows
• Identify operational issues that impact patient care or team effectiveness and lead solution development
• Partner with regional and central teams to implement new or updated processes
• Support training and development related to workflow or process changes
• Maintain a strong, real‑time understanding of practice operations, team health, and performance metrics

Scheduling & Capacity Management

• Support all aspects of patient scheduling
• Develop and manage schedules for administrative and clinical team members
• Manage provider schedules and clinic capacity to ensure a seamless experience for patients and providers

Patient Experience & Service Excellence

• Ensure the patient experience is delivered as designed across all touchpoints
• Support efficient clinic flow and appointment execution
• Lead service recovery efforts when issues arise and oversee unusual event reporting as needed
• Monitor patient feedback and key performance indicators
• Ensure timely response to patient calls, voicemails, and messages
• Oversight of service‑level agreements (SLAs)

Billing, Insurance & Authorizations

• Provide oversight of billing and insurance‑related workflows, including benefits verification and financial planning support
• Ensure appropriate training and education for team members on billing and insurance processes
• Oversee clinic and hospital authorization workflows, including procedure approvals and superbills

Inventory & Resource Management

• Partner with central teams on inventory management
• Procure practice‑specific supplies, equipment, and uniforms
• Maintain accurate inventory logs and ensure adequate supply levels

Performance & Continuous Improvement

• Lead the practice to meet or exceed performance metrics
• Review dashboards and reports to identify trends, risks, and improvement opportunities
• Develop, test, and refine improvement plans using data‑driven insights
• Ensure closed‑loop communication across internal teams and external stakeholders
• Lead daily huddles, monthly all‑team meetings, and ongoing training sessions
• Maintain frequent, clear, and consistent communication across the practice team

Qualifications & Experience

• Bachelor's degree in Business, Healthcare Administration, Education, or a related field (or equivalent experience)
• Minimum 5 years of outpatient practice management experience (women's health experience preferred)
• Proven ability to build, lead, and retain high‑performing teams
• Strong judgment and decision‑making skills, even in ambiguous situations
• Excellent written and verbal communication skills
• Demonstrated ability to represent organizational values professionally and consistently
• Track record of meeting practice‑level performance metrics

Benefits

• Competitive compensation
• Medical, dental, and vision insurance with HSA/FSA options
• 401(k) with employer match
• Paid time off
• Paid parental leave

Our Culture

• Growth mindset with a commitment to continuous improvement
• Positive, solution‑oriented "how can I help" attitude
• Empathy for patients and team members
• Strong ownership, accountability, and results focus
• Resourceful, adaptable, and collaborative

#J-18808-Ljbffr