Quality Control Inspector

Location:

Field Quality Center, Smyrna, TN
Company:
Nissan North America
Pay: $26 per hour
Shift: Monday–Friday, 7:30 am – 4:15 pm, with flexibility

Kelly is seeking a hands-on, detail-oriented Quality Control Inspector to support Nissan North America’s Field Quality Center. In this role, you’ll help manage returned parts, inspect components, and validate warranty claims. Your work will contribute to accurate claim decisions, warranty cost recovery, and product quality.
This is a varied, fast-paced position that combines warehouse logistics, technical inspection, and analytical problem-solving. You’ll work with engineering teams, suppliers, and Nissan dealers to investigate parts and support warranty operations.

• Load and unload freight trucks and process inbound and outbound shipments.
• Handle a range of parts, from small components such as radios to large assemblies such as engines and CVTs.
• Coordinate shipments to core return centers and dealers.
• Organize parts held for chargeback appeals.
• Operate forklifts to move freight and stored parts; certification is required or must be obtained.
• Maintain a clean, safe, and organized dock in accordance with 5S standards.
• Support recycling activities, including metal and catalyst sorting and cardboard baling.

• Inspect returned parts and help determine whether failures are warrantable.
• Document and process warranty chargebacks with supporting evidence, including photos and failure analysis.
• Review claims using systems and data sources such as National Service History, Salesforce, and CICS Mainframe.
• Support final warranty claim determinations involving NCIS, Engineering, and Supplier reviews.

• Provide engineering teams and suppliers with warranty investigation data and support root-cause analysis.
• Bench-test applicable parts, such as headlamps, fog lamps, and tail lamps, using ASIST, Electronic Wiring Diagrams, and Service Manuals.
• Contribute to special projects, including CVT collection and fraudulent claim investigations.

• Respond to dealer warranty and parts inquiries through Dealer
  360.
• Verify part applicability using the Electronic Parts Catalog (EPC).
• Assist with chargeback inquiries and claim validation.

• Support system testing and enhancements, including updates to the MILS platform.
• Handle shipping, receiving, and disposal of hazardous materials such as batteries, fuel tanks, and airbags in accordance with applicable safety, environmental, and regulatory requirements.
• Share feedback to improve processes and efficiency.
• Assist with general IT and system troubleshooting as needed.

• High school diploma or GED; an associate or technical degree is preferred.
• 2–5 years of experience in warehouse operations, logistics, automotive service, or warranty operations.
• Forklift certification or the ability to obtain it.
• Strong mechanical aptitude and analytical skills.
• Experience working with data systems and technical documentation.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook.