Service Technician

Overview

Do you enjoy troubleshooting? Are you looking for ways to elevate your skills and knowledge as an electrician? Do you like interacting with homeowners and helping to resolve plumbing issues?

If so, you’re in luck! Mr. Rooter Plumbing is looking for Plumbers!

• We Invest in You – We offer robust training for our service professionals and provide you with resources to grow your skills and to operate under the brand that portrays the quality your skills reflect. As an independently owned and operated location, we take our work environment very seriously. Which is why we hold weekly meetings as a team for training and development.
• We Help You Achieve Your Goals – We’ll show you how you can control your income growth and reach your financial goals as a master plumber.
• We Share Our Success with You
  – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.

• You will help customers with various plumbing needs, from installations to repairs. This could range from installing basic fixtures to replacing a home's or business main line.
  
  Note:
  
  Complex troubleshooting is often involved so experience as a master plumber is a must!
• Your license will be tied to the operations of this Mr. Rooter location. This means you would be the face of our Mr. Rooter Plumbing location, interacting with our customers, local city and government and by providing guidance to the up-and-coming interns and journeymen plumbers. This means job security for you and the ability to operate like an owner/manager, without the investments needed to start a business.
• You ensure the safety of both yourself and the people you serve, leaving the worksites safer than when you first walked in. You ll identify and present opportunities and solutions to the customer to ensure the safety of their family and property.

• High Quality of Work – The work needs to be done correctly, the first time. You’ll know the job was done right by paying attention to detail, inspecting and properly diagnosing plumbing concerns, and delivering high-quality workmanship.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by showing confidence as our master plumber and providing customized recommendations and job oversight.
• Efficiency – To succeed in this role, you must do the job well and promptly. You must meet the needs of our customers so we can run a healthy business that takes care of our team. Additionally, as master plumber, you must help us in nurturing a positive and friendly work environment, by providing coaching as needed and by championing our growth strategies.

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You must be detail-oriented, both in your work and when communicating with the customers.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with using technology, especially a tablet while in the field.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.
• You are willing to champion our branded dress code, conduct business according to our high customer service standards, and adopt the Mr. Rooter way of operations.
• Ensure that the Mr. Rooter location meets all plumbing regulatory requirements.
• Provide project management oversight as required by state and county require.
• Ensure Safety Standards are met by implementing and enforcing safety protocols.
• Provide an element of quality control by routinely inspecting the work of plumber and supporting staff to ensure it meets regulatory standards.

• Minimum 2 years of prior professional-level plumbing experience.
• Valid driver’s license and clean driving record.
• Knowledge:
  In-depth knowledge of local plumbing codes and regulations as well as national and company plumbing standards.
• Communication:
  Excellent communication and interpersonal skills,…