Scheduling and Service Planning Coordinator

This position assists with all service planning and schedule development for MTA / RTA service, supports the production and distribution of all required materials for bi-annual service changes, and supports the effective implementation of the Nashville MTA and RTA’s fixed route bus, paratransit, commuter bus and contracted commuter rail service.

• Analyzes available data to recommend and implement effective routing and scheduling changes
• Assists with schedule development; prepares and validates schedule data to support distribution of accurate route, schedules, bus stops, and other information to operators and internal and external customers
• Produces and ensures the accuracy of driver run guides, postings, and headways
• Prepares materials for biannual operator bids and annual operator vacation bids
• Assists with the biannual operator bids
• Coordinates with Operations personnel in implementation and monitoring of services as required
• Maintains open communication and regular updates to necessary internal departments regarding schedule adjustments and daily operator and equipment requirements as needed to maintain the integrity of the MTA/RTA service
• Evaluates and manages the quality of ridership data from the Automated Passenger Counter (APC) software
• Supervises and trains part-time data collection personnel or contractors to support service planning efforts, including day-to-day task assignment, training, and performance reviews; does not include hiring or termination authority.
• Assists with service analysis and design, individual route analysis, and new service development; analyzes and interprets ridership and other data to inform recommendations
• Possess a valid Driver’s License
• Ability to work assigned schedule and work additional hours during special events, holidays, etc.
• Respond to emergency situations (such as reporting to work early/staying late due to bad weather)
• Work with little supervision and maintain effective working relationship with all levels of employees
• Understand and carry out detailed written or verbal instructions
• Problem solving skills, math skills, and ability to synthesize and analyze data
• Ability to make oral presentations and compose written documents
• Read schedules, maps, route guides, detour sheets, etc. and interpret information
• Meet required deadlines and make effective decisions under stressful conditions
• Physical activity includes Sitting, standing, lifting, reaching, squatting, twisting, bending, walking, talking, writing, repetitive motion, carrying, grasping, holding, clarity of vision, speaking, listening.
• Ability to bend, stoop, walk, kneel, stretch and lift to 25 lbs. Climbing stairs and ladders.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Occasionally working in various weather conditions such as rain, cold climate, etc.

• A minimum of three years’ experience in transit operations, transit planning, or scheduling/logistics management with evidence of progressive responsibility is preferred.
• Any combination of education, training, and experience equivalent to:
  Bachelor’s degree in public administration, urban planning, operations management, transportation or related field for study.

• Proficiency in Trapeze scheduling software and other scheduling/data systems
• Data analysis and interpretation, particularly ridership and APC data
• Strong written and verbal communication for coordinating across internal departments and with operators
• Ability to train, assign, and oversee support staff
• Working knowledge of…