Office Manager

Location:

3205 Industrial Way SW, Ste. 400, Snellville, GA 30039

Employment Type:

Full-Time (Paid Holidays & PTO)

Salary Range: $45,000–$55,000 + Bonus Opportunities

Floor Coverings International is the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop‑at‑home model delivers top‑quality flooring directly to customers’ doors. With over 350,000 satisfied customers and a 4.7‑star rating, we pride ourselves on an exceptional experience.

• 401(k) with matching after 90 days
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

• Full‑time position (40 hours per week)
• Bonus opportunities for outstanding performance
• Company convention trips (based on owner and local structure goals)
• Cell phone allowance to support business‑related use
• Paid vacation and holidays
• 401(k) with matching after 90 days

• Be the friendly face and voice of our company — build strong customer relationships and ensure a seamless experience.
• Efficiently schedule appointments for Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement.
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).

• Maintain accurate financial records and partner with bookkeeper to keep Quick Books updated daily (experience preferred, training provided).
• Generate job costing reports within 24 hours of completed installations.
• Track and manage business‑related expenses to ensure financial efficiency.

• Keep the office organized, welcoming, and running smoothly.
• Manage team calendars for Design Associate appointments and all marketing and Owner activities.
• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and align with Production Manager on project status.
• Update Sales Force daily with job progress and schedules (training provided).
• Partner with Owner to monitor and create accountability for all team rhythms.
• Own and execute supporting operational and administrative functions that allow the Owner to prioritize business development and revenue growth.

• Attend weekly strategy meetings with the Owner.
• Work toward weekly and monthly business goals.
• Be open to learning and development opportunities to grow in your role.
• Make decisions and take action aligned with our core values and mission.

• Strong communicator – especially over the phone.
• Organized & detail‑oriented – thrive on keeping things running smoothly.
• Multi‑tasking pro – balancing different priorities is your strength.
• Bookkeeping experience is a plus (but we’ll train the right person).
• Self‑motivated – you can work independently and take initiative.

Garner is one of the newest owners of the local Floor Coverings International® territory, bringing over 30 years of experience in corporate America, recruiting, human resources, change management, and communications. Known for her ability to “start from scratch” and her trademark “get it fixed” mentality, Garner thrives in environments where she can build, improve, and lead with purpose. She is energized by problem‑solving and is passionate about bringing structure, clarity, and momentum to her new business.

Garner and her husband, Philip, are co‑owners of Peachy Portable Potties, and she values the opportunity to grow and manage these businesses alongside her family. When she’s not working, Garner is pursuing her Master of Divinity (MDiv) with a long‑term passion to lead a ministry. Her dedication to service, leadership, and growth shapes everything she does.

If you’re organized, proactive, and excited to manage operations while delivering a stellar customer experience, we’d love to hear from you! Apply today and be part of our success story. This franchise is independently owned and operated by a franchisee; your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee.