Legal Operations Manager

Saundra M. Davis, P.C., a personal injury law firm in Snellville, GA, is seeking a Legal Operations Manager to oversee the firm’s operational infrastructure across people, processes, systems, training, and office administration.

The role is designed for an operations leader who can bring clarity, consistency, accountability, and follow-through to a high-volume practice. The manager will work closely with the firm owner to ensure workflows support speed, accuracy, strong client service, and minimal day-to-day attorney intervention.

• Own the master operational task list, recurring calendar, project tracker, and weekly operating cadence.
• Translate attorney decisions into documented processes, checklists, and ownership rules.
• Identify bottlenecks, recommend solutions, and implement approved operational changes.

• Set expectations and address routine attendance, performance, deadline, and follow-through issues.
• Document coaching, corrective actions, handoffs, and follow-ups.
• Apply policies consistently and elevate significant issues to the owner when needed.

• Maintain SOPs, playbooks, templates, and checklists in an organized, version-controlled system.
• Own Trainual and role-based onboarding, training, quizzes, certifications, and completion records.
• Coordinate cross-training, continuing education, vendor training, and implementation of new procedures.

• Establish meaningful KPIs by position with the owner.
• Maintain weekly/monthly dashboards and track completion of agreed work.
• Identify recurring issues such as missed deadlines, aging demands, incomplete Filevine entries, unresolved liens, and outstanding records.
• Prepare the operational portion of team meetings around exceptions, decisions, and next actions.

• Coordinate recruiting logistics, onboarding, payroll/benefits information, policy acknowledgements, and employment milestones.
• Maintain personnel records, job descriptions, responsibilities, review dates, and PTO information.
• Manage complete offboarding, including equipment, keys, passwords, system access, and personnel records.

• Manage vendors, supplies, equipment, subscriptions, facilities, IT troubleshooting, and new-user setup.
• Maintain inventories, administrative calendars, reimbursements, scanning, address changes, and office records.
• Keep routine administrative and facilities issues from becoming the owner's responsibility.

• Monitor workflows across intake, claims, medical records, demands, and litigation support without supervising substantive legal work.
• Maintain visible queues, ownership, service expectations, escalation rules, and milestone reporting.
• Improve records routing, demand readiness, deadline visibility, and follow-up procedures.

• Establish rules for what belongs in Filevine vs. Google Drive.
• Standardize file naming, folder organization, documentation requirements, and quality checks.
• Monitor data completeness and reduce duplicative systems and low-value reporting.

• Maintain an accurate access matrix and secure credential/onboarding/offboarding processes.
• Evaluate tools and vendors, coordinate demos, make recommendations, and manage approved implementations.
• Maintain a system map covering each tool's purpose, owner, access requirements, and workflow role.
• Track adoption, operational value, and ROI across platforms including Filevine, Supio, Even Up, Case Metrix, Google Workspace, Ring Central, Trainual, and Gusto.

The initial focus will be to:

• Establish a reliable master project list and KPI dashboard.
• Organize SOP and training materials.
• Strengthen role-based…