Customer Service Rep

Job Description

We're looking for a friendly and empathetic Customer Service Representative to join our team in Snellville, United States. As a key member of our customer support team, you'll be the first point of contact for our valued customers, providing exceptional service and support.

• Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints with patience and empathy
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our CRM system
• Identify and elevate complex issues to appropriate team members or management
• Provide feedback and suggestions for improving customer service processes
• Meet or exceed performance metrics and quality standards

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Active listening skills and the ability to empathize with customers
• Patience and the ability to remain calm in challenging situations
• Efficient time management and multitasking capabilities
• Proficiency in basic computer skills, including typing and data entry
• Experience with customer service software (CRM) preferred
• Previous customer service experience preferred
• High school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays, as needed

Location:

Snellville, United States.

Employment type:

Part-time. Seniority level:
Not Applicable.