Legal Operations Manager

Are you an operations leader who thrives in a high-stakes, high-volume environment and can bring clarity, consistency, and follow-through to an established personal injury practice?

Do you have a proven record of building and enforcing workflows, training systems, accountability measures, and operating procedures that keep work moving without constant attorney intervention?

Can you balance strategic systems work with hands-on execution, including staff follow-up, HR administration, office operations, vendor coordination, and project management?

Final question: When faced with a challenge, do you get excited or run away?

At Saundra M. Davis, P.C., a respected legal institution located in Snellville , GA, we are dedicated to providing exceptional legal services to our clients. Under the leadership of Saundra M. Davis, Esq., our firm specializes in personal injury cases — with a distinct focus on auto, trucking, motorcycle, and other commercial vehicle collisions — offering compassionate, strategic, and comprehensive representation to those in need.

Because of the complex, multi-party nature of the cases we handle - often involving multiple defendants, insurance carriers, UM/UIM claims, and high-value damages - we are seeking a Legal Operations Manager who is not limited to administrative work alone. This role is a central hub for the entire firm’s operating system, integrating intake, claims progression, demand production, records routing, staff accountability, and technology systems into one predictable, scalable workflow.

From stabilizing the demand pipeline and removing daily blockers (credentials, access, routing), to implementing clear ownership and operating rhythms across the team, the Legal Operations Manager is a direct partner in execution and performance.

This Legal Operations Manager can manage a high-volume, fast-moving practice environment; ensure that the operational engine is airtight; and work in lockstep with Saundra M. Davis, P.C., to position each matter for the strongest possible outcome - by ensuring the internal workflow supports speed, accuracy, and exceptional client delivery. This is not a passive, paper-pushing position. This is a proactive, strategic, and highly involved role for someone who thrives in building order out of chaos and understands that success is built in the details long before settlement or trial.

What You’ll Do:

In this role, you will own the firm’s operational infrastructure across people, processes, systems, training, and office administration, ensuring responsibilities are clear, execution is consistent, and issues are resolved at the appropriate level. Your responsibilities will include, but are not limited to:

• Own the firm’s master operational task list, recurring calendar, project tracker, and weekly operating cadence, with clear owners, deadlines, and follow-up.
• Translate attorney decisions and recurring instructions into documented processes, checklists, and ownership rules.
• Identify bottlenecks, recommend practical solutions, and manage approved operational changes through implementation.
• Staff Accountability & Performance Follow-Through:
• Set clear expectations and directly address routine attendance, performance, deadline, and follow-through issues.
• Document coaching, corrective action, handoffs, and follow-up requirements, escalating significant issues and recommendations to the owner when appropriate.
• Apply firm policies consistently and ensure routine accountability conversations do not default back to the owner.
• SOPs, Playbooks, Training & Onboarding:
• Consolidate and maintain the firm’s SOPs, playbooks, templates, and checklists in an organized, version-controlled system.
• Own Trainual and the firm’s role-based onboarding, training, quizzes,…