Parts Counter Specialist - Truck Manufacturing

OSW Equipment & Repair, LLC, a subsidiary of Federal Signal Corporation, is the largest truck body and trailer manufacturer in the Pacific Northwest. OSW’s main facility is located in the Maltby area in Snohomish County. OSW and has been in business for over 20 years and is also located in Tempe, Arizona.

As an OSW Parts Counter Specialist, you responsible for the sale of truck parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payment, and managing return cores and warranty parts. If you are bright, highly motivated, and a team player we encourage you to apply!

• Answer incoming phone calls to the parts department and ensure a successful customer experience.
• Maintain records of lost sales due to unavailability of parts.
• Maintain inventory on shelves and in bins by ordering items needed to be reordered; identifying any discrepancies in stock levels and returning unsold items to stock.

• Respond to sales calls and customer counter visits thoroughly and professionally.
• Utilize computer business systems and electronic catalogues to research parts information.
• Provide customer pricing and availability (in-stock or emergency order).
• Process parts invoices and obtain payment.
• Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.
• Maintain an attractive retail display area.
• Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.
• Manage customer requests for parts warranty and administer according to supplier procedures.
• Contact customers (telemarketing) regarding parts promotional opportunities.
• Represent the Company in a professional and courteous manner when interacting with customers.

• Requisition non-stock or special-order parts. Follow up on special ordered items and notify the customer when received. Locate out-of-stock parts from outside sources and submit an emergency order, if necessary.
• Assist in the shipment of products if needed.
• Other duties as assigned by leadership.

• Ability to work independently without direct on-site supervision.
• Basic knowledge of Microsoft Excel, Word, and Outlook.
• Heavy-duty truck aptitude.
• Strong organization, communication, and phone skills.

• Demonstrate exceptional sales, customer service, and time management skills.
• Ability to be extremely well organized, resourceful, and self-motivated.
• Ability to solve problems and make appropriate business decisions with little guidance.

• High school graduate, GED, or 1 year of work experience.
• 1 year of direct customer facing sales experience preferred.
• 2+ years of experience with heavy trucks preferred

• Able to lift up to 50 pounds at times without assistance.

• Bending, lifting, standing, walking 50% of the time
• Sitting at a desk and working on a computer 50% of the time

• Wage Expectations: $25.00 – 35.00 / hour
• Pay:
  This is a non-exempt, hourly position and employees are paid on a bi-weekly basis
• Typical Schedule:
  
  Five (5) Eight (8) hour days M-F
• Location:
  
  On Site – 20812 Broadway Ave;
  Snohomish, WA 98296
• Travel:
  Very minimal to none

• Employees are eligible on the 1st of the month following 30 days of employment:
  • Medical
  • Dental
  • Vision
  • Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00.
  • Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children
  • Flexible Spending Accounts for Health-related expenses as well as Dependent Care related expenses
• Employees are eligible for the following benefits as of their first day of employment:
  • 401(k) with partial company match
  • 100% vested immediately.
• Upon the Completion of 90 days employees are eligible for:
  • PTO
  • 9 Paid Holidays

OSW Equipment & Repair is the largest truck body and trailer manufacturer in the Pacific Northwest and has been in business for over 20 years. OSW Equipment & Repair manufactures products for the construction, transportation, industrial, and mining industries. OSW Equipment &…