Director of People Operations

Admin Building, 700 Dearborn Place S, Seattle, Washington, United States of America

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title:
Director of People Operations

Salary Range: $,000

FLSA Status:
Salary, Exempt

Location:
Administration

* Hybrid - 3 Days in office weekly

About the Position

Reporting directly to the SVP, People & Culture, the Director, People Operations will be responsible for the overall strategy, design, and execution of the organization’s HR operational functions. This includes overseeing all HR information systems (including Dayforce, Navex, etc.), payroll, and employee data management to ensure accuracy, compliance, and efficiency. This role will leverage technology and data to streamline processes, enhance the employee experience, and support the organization's mission and growth.

Who You Are

You are a forward-thinking, people-centered leader with growth mindset. You approach challenges with optimism and curiosity, seeing them as opportunities to spark meaningful change. You are an experienced leader who gains trust in the community, engages in creative and strategic thinking with the People & Culture Leadership Team, and earns the trust and respect of staff.

You have a keen ability to identify organizational needs and provide innovative, practical solutions that enhance both employee experience and organizational performance. You embrace technology and use data to drive action, developing insightful reporting around engagement, attrition, and workplace trends so that root causes are understood and solutions can be designed to address them.

You believe that people are our most important asset and champion a culture where every employee feels ownership of their work, supported in their growth, and empowered to embrace change and technology. You are a culture-builder and change-maker, dedicated to cultivating an environment where optimism, accountability, and adaptability thrive.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Key Responsibilities

HRIS Management and Strategy

• Create and successfully implement a world-class vision for Evergreen Goodwill’s HRIS tools that directly supports business outcomes, increases productivity, improves efficiency, and fosters innovation.
• Ensures that the investment in HR technology is purpose-driven and impactful.
• Lead the ongoing optimization and evolution of the organization's HRIS tools to meet and anticipate organization needs.
• Serve as the primary liaison with external vendors and internal IT partners for system upgrades, integrations, and troubleshooting.
• Develop and maintain HR system training materials and conduct regular training for HR staff and employees.

Payroll Administration

• Oversee and ensure the accurate and timely processing of payroll
• Ensure compliance with all federal, state, and local payroll and tax regulations.
• Lead year-end payroll processing and reporting, including W-2s and other compliance filings.
• Address complex payroll inquiries and resolve issues with a focus on employee satisfaction and compliance.
• Collaborate with Finance department with regard to budgeting and planning.

Employee Data Management and Compliance

• Develop and enforce policies regarding the security and confidentiality of employee data in compliance with all relevant data privacy laws.
• Manage the full employee lifecycle within the HRIS, from onboarding to off boarding, ensuring all data is accurate and up-to-date.
• Conduct regular data audits and validation to maintain high standards of data quality and compliance.
• Ensure the organization's HR practices and data management align with its commitment to diversity, equity, and inclusion.

Reporting and Analytics

• Provide data-driven insights to senior leadership by analyzing workforce trends, turnover rates, compensation data, and other key HR metrics.
• Develop and maintain standard and ad-hoc reports for HR management, department heads, and senior leadership to support strategic decision-making.

Leadership and Team…