Hybrid ASL Interpreter & Language Access

Hybrid ASL Interpreter & Language Access Support

Position Type

Full-Time, W-2 Employee

Location

Hybrid – South Sound / Pierce County, Washington

Compensation

$100,000–$110,000 annually

Schedule

Shift 1:
Monday–Friday, 7:00 AM–4:00 PM
Shift 2:
Monday–Friday, 10:00 AM–7:00 PM

Universal Language Service is seeking experienced ASL interpreters to provide high-quality, in-person and remote interpreting services while supporting language access operations, customer engagement, and interpreter workforce development.

This hybrid position combines professional ASL interpreting with additional operational responsibilities, including customer training, platform demonstrations, appointment coordination, interpreter recruitment and reactivation support, and administrative services.

Employees will primarily support in-person interpreting needs throughout the South Sound/Pierce County region, with remote interpreting and language access support responsibilities assigned based on operational needs.

• Provide accurate, impartial, and professional ASL interpreting services for scheduled in-person assignments at customer locations.
• Provide remote interpreting services when in-person assignments are not scheduled, as directed by operational needs.
• Maintain professional interpreting standards, confidentiality, and compliance with applicable contract and credentialing requirements.
• Travel to assigned customer locations throughout the designated service area.

• Support customer training and demonstrations on the use of Face Tok and ULS scheduling platforms.
• Assist customers with platform navigation, service requests, and general language access processes.
• Perform onsite language access support services at customer locations in accordance with an applicable Statement of Work (SOW).
• Complete light administrative duties and customer support activities as outlined in assigned SOWs.

• Assist with processing and coordinating Sign Language appointments, including ODHH-related requests.
• Support appointment documentation, status updates, and coordination with Scheduling and Operations teams.
• Assist with resolving service coordination issues and escalating concerns through appropriate channels.
• Provide additional scheduling and operational support as assigned.

• Assist with outreach to inactive Sign Language interpreters to support reactivation efforts.
• Support email marketing and recruitment campaigns for Sign Language interpreter opportunities.
• Assist with interpreter engagement, onboarding coordination, and workforce development initiatives.
• Provide mentoring, professional guidance, and developmental support to student or intern ASL interpreters as needed, consistent with ULS expectations and applicable supervision requirements.
• Identify and communicate interpreter coverage gaps and recruitment opportunities to the appropriate teams.

• Support special projects, customer initiatives, and operational improvement efforts.
• Participate in required team meetings, training, and professional development activities.
• Perform other duties as assigned based on business needs and applicable customer agreements.

• Nationally recognized ASL interpreting certification.
• Minimum five years of professional ASL interpreting experience.
• Strong expressive and receptive ASL proficiency.
• Demonstrated knowledge of professional interpreting ethics, confidentiality, and language access practices.
• Strong communication, customer service, organizational, and documentation skills.
• Proficiency with standard office technology and the ability to learn scheduling and interpreting…