SGC Gaming Agent - Swing Shift

Description

Under the general supervision of the Agent Supervisor(s), this position monitors gaming operations for compliance with the Indian Gaming Regulatory Act (IGRA), NIGC Regulations, Tribal/State Compact, Snoqualmie Tribal Gaming Act and Regulations, the Gaming Operation's System of Internal Controls, the Gaming Operation's Policies and Procedures, and any applicable laws.

• Monitor the Casino's compliance with all applicable regulations and monitor gaming activities to deter cheating, fraud, and noncompliance.
• Prepare incident reports and follow up on reported incidents or violations of regulations and controls, working closely with Casino personnel as needed.
• Report any observed or detected irregularities in Casino operations.
• Maintain cooperative and professional relationships with the Casino management while recommending solutions supported by sound reasoning.
• Analyze Casino activities and recommend solutions to maintain and enhance regulatory compliance and integrity through audits and reviews.
• Review log sheets and incident reports generated by Casino operations.
• Review employee and vendor licenses for irregularities.
• Escort State Gaming Agency personnel during inspections.
• Receive, investigate, report, and resolve patron disputes, when appropriate, in accordance with Commission policy.
• Gather evidence, video recordings, witness statements, and other documentation needed for investigations or patron disputes.
• Prepare and submit a Shift Activity Report throughout each shift.
• Monitor Casino operations for physical hazards or conditions that may jeopardize the safety of patrons and employees.
• Process and verify gaming equipment and software received in accordance with Commission policy.
• Coordinate and process shipments of gaming equipment with gaming vendors and the State of Washington.
• Conduct spot audits of gaming operations following Commission policy

• The Tribe values its commitment to community service and the well-being of its members. In recognition of this, each employee may be expected to perform duties from time to time which may not be related to their regular responsibilities.
• Perform other duties as assigned.

• Proficiency in MS Office (Word, Excel, and Outlook) and Adobe Acrobat.
• Excellent oral and written communication skills, including the ability to prepare clear and accurate reports and business correspondence.
• Knowledge of monitoring techniques to identify potential illegal gaming practices.
• Knowledge of security practices, including surveillance techniques.
• Ability to work independently and exercise sound judgment.
• Ability to identify and resolve problems by collecting and analyzing information, establishing facts, and drawing sound conclusions.
• Proficiency in basic mathematical calculations.
• Ability to maintain effective working relationships with department heads, and Casino personnel.
• Ability to consistently interpret and apply policies, procedures, and regulations.
• Demonstrated integrity, confidentiality, professionalism, attention to detail, and impartiality when working with gaming operations, surveillance, security, law enforcement, management, and other regulatory agencies.
• Ability to demonstrate cultural awareness and sensitivity when working with Native American communities.
• Knowledge of gaming regulations, minimum internal control standards, and operational procedures preferred.

• High school Diploma/GED

• Associate's or Bachelor's degree in Criminal Justice, Business Administration, Accounting, Compliance, Law, Gaming Management, Information Technology, or a related field.

• Three (3) years of experience in gaming regulation and compliance, or
• Three (3) years of gaming experience in one or more of the following disciplines:
  Slot Systems, Information Technology, Compliance, Surveillance, Internal Audit, Accounting, Security, Revenue Audit, or comparable experience; or
• Successful completion of the Snoqualmie Gaming Commission Certification may be accepted in lieu of the three (3) years of required experience.

• Experience conducting regulatory inspections, compliance reviews, or investigations.
• Experience preparing investigative, incident, audit, or compliance reports.
• Experience working for a Tribal Gaming Agency.

• Must be able to obtain and maintain a Gaming License.
• CFE, CCEP, ACAMS, CompTIA Security+, CISA, CISSP, CISM, MCSE, or equivalent professional…