Network Design Engineer

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well‑being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

Because while we may not be at a patient’s bedside, their health is still in our hands.

Spacelabs Healthcare is seeking a Network Design Engineer to join its team. This position provides implementation and delivery support for the customer installation of the Spacelabs product. This person will consult with the customer to identify the impact of the Spacelabs system on their network and design the patient monitoring network specific to the customer’s needs. The position will also assist in advanced‑level troubleshooting of network‑related customer issues, special projects, and product development.

Key success indicators are the generation of revenue through superior IT service and the enhancement of the perception of Spacelabs Healthcare, particularly with the hospital’s IT department.

** This is a hybrid position requiring employees to work 3 days/ week at our headquarters in Snoqualmie, WA***

• Complete Network Impact Analysis and Design Reviews - A formalized process for customer projects that includes network consulting, network evaluation, and network commissioning.
• Network Implementation and Troubleshooting - Provide expert‑level network assistance and support for network troubleshooting on Spacelabs‑installed and customer‑installed network equipment to support the Spacelabs suite of products.
• Provide design, configuration, and troubleshooting of network solutions utilized for Spacelabs patient monitoring.
• When confronted with unfamiliar products or technologies at customer sites or otherwise, self‑initiate research and learning. Always be open to learning something new.
• Relentlessly pursue value‑driven standardization of work practices.
• Assist in the resolution of customer issues by providing expert‑level (tier three) support for networking issues and providing expert customer‑site support, if necessary.
• Collaborate with Research & Development (R&D), Product Support, and other stakeholders to solve complex problems.
• Demonstrate an outstanding ability to work under pressure and prioritize job tasks while working remotely. Provide regular updates, as needed, to stakeholders and management.
• Demonstrate tremendous empathy to customers and coworkers alike. Utilize an appropriate level of tact when providing customer support.
• Practice an effective use of work/life balance.
• Enhance Sales efforts by supporting the Sales process, including occasional pre‑sales site assessments. Collaborate with the Spacelabs Technology Manager (pre‑sales technical) team.
• Enhance R&D efforts by providing technical support and expertise, on an as‑needed basis.
• Work independently on technical projects with little direction. Effectively manage multiple priorities, keeping customer projects on time and on budget.
• Drive efficient revenue collection through timely invoicing and accurate quoting practices.
• Ensure good stewardship of company resources.
• Provide an exemplary customer experience to external and internal customers.
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management for any quality…