Social Worker Case Aide

The Case Aide provides administrative and direct service support to the Indian Child Welfare (ICW) Program Manager and program social workers. Responsibilities include maintaining case records, processing program documentation and payments, coordinating and supervising family visitation, and assisting with transportation and other client needs. The position supports the delivery of ICW services while ensuring accurate documentation, confidentiality, and the health, safety, and well-being of children and families.

• Provide direct administrative support to the ICW Program Manager and program social workers.
• Respond to inquiries, take messages, schedule appointments, and assist with program coordination.
• Receive, enter, and maintain intakes and tribal inquiries in the case management database, ensuring information is accurate, complete, and entered in a timely manner.
• Process payments for foster care placements in accordance with established program procedures and approval requirements. Maintain related payment records and documentation.
• Organize and maintain accurate program paperwork, case records, and administrative documentation, including records of client resources distributed.
• Provide information to the public, clients, families, and other interested parties regarding program services, policies, and procedures.
• Schedule and supervise visitation between parents and children and document visitation observations clearly, objectively, and accurately.
• Provide care for children when parents are absent during visitation. This may include transportation, feeding, changing diapers, organizing activities that support children's physical, emotional, intellectual, and social development, and providing other necessary care to maintain children's health, safety, and welfare
• Transport clients to required meetings and assist with other identified needs, as requested.
• Maintain awareness of potential conflicts with current and historical ICW cases and communicate concerns to the Program Manager.
• Maintain awareness of ICW staff availability throughout the business day to support program coordination.
• Receive, sort, distribute, and prepare mail, messages, office supplies, and other materials as needed.
• Perform basic word processing tasks, including preparing letters, forms, case lists, court docket schedules, reports, and other documents, as requested by the ICW Program Manager.

• Participate in program staff meetings and trainings as appropriate.
• The Tribe values its commitment to community service and the well-being of its members. In recognition of this, each employee may be expected to perform duties from time to time which may not be related to their regular responsibilities.
• Other duties as assigned.

• Ability to work effectively independently and as part of a team.
• Ability to maintain confidentiality and use tact and discretion.
• Ability to organize and prioritize multiple tasks and responsibilities effectively.
• Knowledge of basic administrative procedures and office practices.
• Strong customer service and written and verbal communication skills.
• Ability to communicate effectively and respectfully with diverse populations, including children and families.
• Ability to recognize and appropriately respond to safety concerns involving children and families.
• Ability to exercise sound judgment and respond appropriately to unexpected or challenging situations.
• Knowledge of trauma-informed practices when working with children and families.
• Ability to observe and objectively document family interactions and report concerns appropriately.
• Ability to manage challenging interactions and use appropriate de‑escalation techniques.
• Ability to establish and maintain appropriate…