Service Delivery Manager

Service Delivery Manager

The Service Delivery Manager (Indoor) is responsible for end-to-end management of indoor mobile access projects, ensuring timely delivery, cost efficiency, and high-quality service for the company's Residential, B2B or Wholesale customers. This role involves coordinating with Ericsson (managed service partner), internal teams, and external stakeholders to design and implement indoor coverage and capacity solutions for office buildings, hospitals, concert/event halls and other enterprise environments.

• Manage indoor service delivery projects from planning to execution and monitoring.
• Act as the primary point of contact for Ericsson and other vendors; oversee contract and vendor management.
• Ensure compliance with SLAs, KPIs, and quality standards.
• Handle financial forecasting, purchase orders, and invoice follow-up.
• Collaborate with internal teams (engineering, operations, sales) and external partners to meet customer needs.
• Identify and implement process improvements for efficiency and cost optimization.
• Mitigate technical and operational challenges during project rollout.

• Education:
  
  Bachelor’s degree in Telecommunications, Electronics or related field is preferred.
• Experience:
  
  Minimum 5 years in telecom industry, preferably focused on indoor service delivery or other mobile network projects and operations.

• Solid knowledge of mobile telecom technologies (4G/5G), infrastructure, RF design and equipment for indoor coverage solutions and capacity enhancement.
• Proven project management skills (end-to-end delivery).
• Customer focused, analytical, problem-solving and pragmatic mindset.
• Strong vendor and stakeholder management capabilities.
• Financial acumen for budget control and forecasting.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and proactively in a complex environment.

• Experience with Ericsson or similar telecom vendors.
• Innovative mindset and adaptability to evolving technologies.
• Dutch language skills.