Teller Supervisor Snyder

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2 days ago Requisition

External Applicants: Please apply through Prosperity Bank's Career Center at  Applying through any other source may prevent Prosperity from receiving your application.
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Prosperity Bank is an Equal Opportunity Employer.

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and customer service functions. Coordinates, directs, and assigns work. Responsible for smooth flow of Teller lines, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Assumes responsibility for ensuring and performing efficient, effective, and professional Teller operations.

• Ensures that all Teller functions are correctly performed and are in accordance with established policies and standards. Ensures that all security procedures are followed.
• Coordinates Teller operations by assisting in assigning work and distributing workflow.
• Answers Teller’s questions, solves problems, and assists with complex transactions and sensitive customer relations problems. Explains policies and procedures to customers. Makes judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
• Investigates Teller out‑of‑balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
• Performs Teller paying and receiving functions as required. Receives deposits and loan payments. Prepares proper receipts.
• Maintains an inventory of cashier's checks, money orders, receipts, travelers checks, and other negotiable items for use in the Teller area.
• Experienced in Windows and Excel spreadsheet applications.
• Monitors needs of New Accounts and provides back up as necessary.

Assumes responsibility for ensuring and effectively performing customer service functions.

• Ensures that customer service functions are performed in accordance with established policies and standards.
• Resolves customers’ requests, problems, and questions promptly or refers appropriately.
• Presents and explains Bank services and products to customers and assists in meeting their financial needs. Answers questions and solves problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
• Receives and directs customers and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.
• Performs file maintenance and account changes as needed.
• Keeps customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
• Maintains and projects the Bank's professional reputation. Maintains privacy of customer account information.
• Actively cross‑sell Bank products and services.

Effectively supervises area personnel, ensuring optimal performance.

• Provides leadership to personnel through effective objective setting, delegation, and communication.
• Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.
• Provides personnel with sales training according to Prosperity’s sales philosophy.
• Monitors tellers to insure compliance with policy, procedures and sales culture.
• Tracks individual employee progress and assists with performance appraisals as required. Provides support and suggestions for employee improvement.
• Assists and supports personnel as needed.
• Assumes the management role in the absence of the…