Building Supervisor

Job Title

Building Supervisor

Individuals in the building supervisor position within the Recreational Sports Department must have and be able to demonstrate the following: knowledge of customer service, proper phone etiquette, ability to multitask, acquire and disseminate knowledge of membership information, building operations and procedures. This position requires individuals to assimilate a vast amount of information in a short period of time. This is a high‑energy, in‑person position that requires an individual who can think on their feet, and disseminate correct and accurate information at all times.

Building Supervisors are crucial to the day‑to‑day operations of the Koret Center. This person is the eyes and ears of the professional staff. Building Supervisors act as the main liaison between patrons, professional staff, part‑time, and student staff. In position, staff must have a highly proficient understanding of the front desk, cardiovascular alleys, weight rooms, equipment desk area, and the pool deck.

This staff member must also be prepared to activate and lead the emergency action plan of the KHRC in response to any major medical situation or injury that occurs in the Rec Center. Building supervisors are expected to be able to troubleshoot issues with Koret computer systems. They will oversee on‑site student employees and frontline operations. Building supervisors will be required to step in and cover for student employees who are unable to make it in for their shifts, while continuing to meet the requirements of their current positions.

Building supervisors are expected to be hypervigilant as to the safety of patrons and student employees alike. They will be expected to maintain all required training and ensure student employees are up to date on required training.

• Perform Koret’s expectations of customer service (for Building Supervisor and supervised staff)
• Answer building, membership, and program‑related questions for all programs and services offered by the RSD
• Maintain and answer questions regarding thorough knowledge of all building policies, rules, and procedures and enforce policies properly
• Maintain and relay information regarding knowledge of emergency procedures throughout Koret Center, including injury assessment and mitigation procedures
• Operate credit card terminals and handle accountability of cash outs at end of day
• Use Google and Microsoft Office products
• Maintain knowledge of policies regarding parking, lockers, and private sessions (PT/Swim Lessons), including cancellations/refunds and scheduling
• Sell recreation passes and memberships where applicable
• Make consistent rounds in the building at least three times an hour; general monitoring of the building is critical at all times for safety of all stakeholders
• Ensure equitable and consistent policy enforcement across all patrons, students, faculty, staff and guests in the facility
• Set up and take down special events as needed
• Assist with set‑up and supervision of intramural activities and special events (such as tournaments)
• Supervise student and part‑time employees in all areas beyond Operations positions: lifeguards, personal trainers, group exercise instructors; understand and execute the responsibilities a team lead
• Model proper, professional staff behavior and conduct as the staff team lead on‑duty; assist with new staff onboarding and training shifts
• Problem‑solve staffing emergencies or shortages; use scheduling software to secure shift coverage for no‑show staff to maintain regular operations
• If unable to staff all positions or find coverage, address and escalation of patron complaints due to interrupted facility operations
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Collect and distribute lost and found items; notify Public Safety for valuable items
• Operate the work iPhone, walkie‑talkies, building alarms, campus landlines and security procedures
• Use Whentowork (staff scheduling), EMS (event/reservation scheduling) and Activenet Software (membership platform)
• Have experience as Koret Utility, Check‑in desk, and Front desk staff
• Provide 30‑minute lunch breaks for on‑duty lifeguard; act as a "third" guard on the pool deck during EAP…