LiveOps Executive

Welcome to Your Next Adventure

Every great delivery experience starts behind the scenes. As a Live Ops Executive at Snoonu, you’ll be the operational heartbeat keeping our delivery network alive across Oman. You’ll work at the intersection of riders, merchants, and technology, making real-time decisions that directly shape what customers feel on the other end.

• Monitor live delivery operations across Omani cities, tracking order flows, rider availability, and zone coverage in real time.
• Coordinate daily with 3PL (third-party logistics) partners to ensure rider deployment aligns with demand forecasts.
• Identify and accelerate operational issues — from merchant downtime to delivery delays — and drive swift resolution.
• Support new city and zone launches by running pre-launch readiness checks and Go/No-Go assessments.
• Track and report on key operational KPIs (CPO, on-time rate, rider utilisation) on a daily and weekly basis.
• Provide back-end merchant support from an operational standpoint — resolving order flow issues, account access problems, and menu or availability discrepancies that affect live service.
• Troubleshoot and follow up on merchant device issues (tablets, printers, connectivity), coordinating with the tech team to minimise downtime and keep merchants live.

• 0–2 years of experience in operations, logistics, last-mile delivery, or a fast-paced coordination role.
• Strong organisational skills — you can juggle multiple moving parts without losing sight of priorities.
• Clear, confident communicator, comfortable working with field teams, partners, and internal stakeholders alike.
• Comfortable working with data: able to read dashboards, maintain trackers, and flag anomalies quickly.
• Problem-solver proactive mindset: you don't wait for someone else to fix an issue; you own it and elevate when needed.
• Fluent in English and Arabic given the operational context across Oman.

• Prior experience in food delivery, ride-hailing, or a super app environment.
• Familiarity with dispatch tools, fleet management systems, or Google Maps / KML zone mapping.
• Basic knowledge of Omanisation regulations and 3PL compliance frameworks.
• Any additional language is win! (Urdu, Hindi, French, SQL)

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Focus on the customer and all else will follow.

We are honest, ethical, and trustworthy in everything we do.

We constantly innovate and create solutions to bring a lasting positive impact.

Be the change you want to see and take ownership.

You can do more by doing less, better, and faster.

Be a team player; together we are stronger.

We turn ideas into products, plans into action, and challenges into opportunities.

Collaborate with a worldwide crew.

Learning budgets, access to courses, and tools for your growth.

Own your tasks, own your path! We’re big on autonomy.

We take recharging seriously. Generous leave and wellness policies.

Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Our…