Systems Consultant

Description

Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.

The Application Systems Consultant provides expertise and work efforts focus primarily on new client implementations, acting as a liaison between Procede Software and client leads, ensuring clients are provided proper guidance on proprietary software product setup and use. As a technical expert in the features and functionality of Excede, strategically implements Excede for clients using Procede standards, industry best practices and analyzing clients’ requirements.

Why Procede?

This is what our Senior Director of Software Development has to say… watch this video

• Consults with client leadership to understand client’s business requirements through implementation process
• Analyzes Excede system capabilities and compares to client’s needs and defines objectives
• Analyzes client’s legacy data and develops technical recommendations on how data should be transferred for use in Excede
• Uses discretion and independent judgement to determine necessary system functionality and setup required
• Utilizes SQL to expedite database setups and configurations
• Designs test cases for client based on system setup and workflow
• Modifies setup for client and educates client on future modifications they will do themselves
• Ensures implementation tasks are met; resolves and tracks project issues and keeps management and client informed of project progress
• Designs and documents setup and workflow for clients and educates internal staff as needed
• Identifies tasks and necessary next steps to successfully complete implementation projects
• Consults and supports interactively with clients as they test, utilize Excede, have questions or need additional information
• Assists in developing, maintaining, and improving implementation programs, and materials
• Collaborates directly with the Deployment, Sales, Education/Training, Support, and other related departments to implement customers
• Under general supervision, implements all departments of an ECI conversion. This can include setups, mapping, conversion, go live support, add-on, integration support and post live support.
• Acts as project support and lead departmental calls for small and medium client implementation projects.
• Supports project lead and works with Project Manager to complete assigned tasks
• Ensures clients are provided proper guidance on product setup and use, supported during and immediately following live
• Independently self-manages time and tasks while proactively keeping stakeholders updated
• Handles challenges with concerns related to dealership attitude, involvement, and delays, including escalation and/or direct conflict resolution
• May also be called upon to deliver, assist with sales product demonstrations, and present material or workshops during conferences or events.

• Strong organizational, time management, and project management skills
• Must be available to work remotely to support customer lives on occasional weekends and/or holidays
• Must be available to travel up to 25% of the time to possibly include weekends and holidays; ability to obtain a passport for international travel, as requested. We have customers in the U.S. and Canada.
• Ability to work independently and make decisions based on sound judgment but have an understanding to know when to elevate
• Ability to understand and explain technical information to technical resources as well as non-technical users
• Must have excellent interpersonal, verbal and written communication skills, patience and flexibility
• Ability to work in a fast-paced environment and meet deadlines…