Project Manager, IT Project Manager, Systems Analyst

Description

Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.

We're looking for an organized and collaborative Project Manager to help drive the successful delivery of our software products from concept to launch. In this role, you'll partner with cross-functional teams including Product, Development, QA, UI/UX, Sales, Marketing, and Customer Success to coordinate multiple concurrent projects, keep priorities on track, and ensure key milestones are met in a fast-paced software environment.

You'll play an important role in bringing teams together, solving project challenges, and helping deliver innovative software solutions to our customers.

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• Responsible for independently managing multiple, simultaneous projects working directly with and coordinating with Procede teams (Product, UI/UX, Development, QA, Deployment, Education, Sales, Marketing, etc.) with little to no supervision from management
• Manage all phases of the product release process for projects including responsibilities such as:
• Coordinating/leading meetings
• Delegating and overseeing deliverables assigned to resources
• Setting and adjusting expectations to ensure project and process continuity and timely delivery of projects
• Identifying potential issues, risks, and conflicts and devise contingency plans to address, resolve and/or elevate in a timely fashion
• Updating project details in project management tools
• Collaborate with project management team to continually review and establish best practices using the latest tools and techniques
• Keep informed and current on organization product offerings, integrations, and related components
• Responsible for communicating build updates and coordinating support requests as needed
• Facilitate internal communication and effective collaboration
• Work with product owners to handle backlogs and new requests
• Help teams implement changes effectively
• Support company’s continuous improvement initiatives by recommending process improvements, innovative technology and tools, and documentation updates (KBs, customer-facing guides, etc.)

• Knowledge of project management principles, practices, and tools related to product/software development
• Knowledge and experience with SCRUM/JIRA principles
• Skilled at managing multiple deadlines, keeping projects on task, and tactfully communicating scheduling changes, disruptions, and resetting expectations
• Advanced expertise to understand and communicate technical and functional business operations requests to both technical and non-technical users/clients
• Ability to work independently, take initiative, and to make critical decisions based on sound judgment but have an understanding to know when to elevate
• Ability to effectively collaborate with internal teams and clients
• Possess excellent organizational, time management, and follow through skills

• Bachelor’s degree preferred; equivalent work experience may be considered
• 3-5 years of project management experience
• 2+ years of scrum/Jira experience
• 2+ years of experience in software or technical services industry in related role
• Experience with Cloud platforms is a plus
• PMP certification a plus