Soldotna Donor Service Technician​/Phlebotomist

Full Time Positions Available

Are you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Are you interested in being a part of the collections team? Performing screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.

Position Title:

Soldotna Donor Services Technician

Department:
Collections

Reports To:

Soldotna Center Supervisor

Position(s) Supervised:
None

• This position will be responsible for:
• Daily operational collection functions to include donor recruitment and donor registration.
• Screening and phlebotomy.
• Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner.
• Cross train into the area of component processing procedures.

• The Donor Center Technician will register potential blood donors using the BECS program.
• Reviews Donor History Forms (DHF) for completeness; evaluates donors' medical history for suitability as a blood donor. Consults with RN/Medical Director as needed.
• Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors.
• Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet.
• Appropriately labels specimen tubes and blood donation bag system according to the type of donation.
• Completes donation procedure per standard operating procedures; observes donor for any adverse reaction; treats adverse reaction per SOP if one should occur.
• Must maintain proficiency in all areas of donor processing.
• Recruit and schedule potential blood donors as necessary and trained to perform.
• Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).
• Maintain open and positive communication with appropriate supervisors and support services departments.
• Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to.
• Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service.
• Maintain donor and employee confidentiality.
• Follows all pertinent SOP's that relate to this position; will document required information on appropriate records as needed.
• May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas:
• Prepare standard and special blood components following standard operating procedures
• Blood product distribution
• Blood Inventory maintenance
• Resolve customer complaints/issues immediately, using appropriate support departments as needed.
• Exhibits support of BBA values, quality objectives, and customer service standards at all times.
• Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.
• Promote a positive work environment in which staff work cooperatively towards objectives.

• Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
• Must make customer's needs a high priority in face-to-face or telephone contact.
• Must consistently deliver service in a timely, accurate, professional and friendly manner.
• Demonstrate a high level of problem-solving skills.

• Ability to work with others to achieve departmental and organization goals and objectives.
• Demonstrate a positive attitude toward one's work and job.
• Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission.
• Ability to…