Parts Specialist

Parts Specialist role at O'Reilly Auto Parts

$16.50 - $24.50 per hour. Actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation includes annual, quarterly performance premiums may be paid per hour in specific circumstances. Multiple premiums may apply if applicable criteria are met.

• Follow and promote all company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist in product selection.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store by answering calls, retrieving parts, quoting prices, recommending premium items, and providing Low-Price Guarantee.
• Accurately maintain and secure cash drawer, accept cash/checks, give accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner following company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting, and cleaning.
• Prepare new, core, warranty merchandise returns for shipping to distribution center; assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in-store services for customers such as installing wipers, testing/charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate. Driving record must meet company mandated driving eligibility requirements.
• All other duties as assigned.

Bilingual candidates encouraged to apply.

Required:

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Desired:

• Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, with Spanish highly desired.

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information or other protected status as defined by applicable law.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call  option 1 and provide your requested accommodation and position details.