Delivery Specialist- Soledad, CA

Delivery Specialist

Overall Job Summary

The Delivery Specialist is responsible for delivering purchased merchandise to customers within the assigned market while meeting delivery and quality standards. The Delivery Specialist delivers Legendary Customer Experience through building trusted relationships, offering seasoned advice, ensuring safe delivery of the product, resolving problems, and handling product returns as required.

• Maintain regular and predictable attendance.
• Ensure timely deliveries, meeting or exceeding scheduled delivery times.
• Operate and maintain a clean and organized delivery vehicle and delivery equipment, including a trailer at times.
• Load, unload, and organize products in a safe and efficient manner.
• Perform pre‑trip and post‑trip vehicle inspections to ensure the safety and readiness of the delivery vehicle.
• Maintain an accurate record of deliveries and any issues that may arise.
• Communicate with customers as necessary, providing updates or addressing any concerns during the delivery process.
• Provide exceptional customer service, creating a positive and friendly experience for all customers.
• Partner with field sales team and store personnel to satisfy customers’ needs.
• Handle all products with care to avoid damage and ensure safe transport.
• Follow all traffic laws and company policies to ensure safe driving practices.
• Handle returns, exchanges, or customer inquiries as needed.

• Previous truck delivery experience is a plus but not required. Experience with hand truck, dolly, pallet jack, and forklift preferred.
• Must be 21 years of age or older, have at least 3 years of driving experience, and meet MVR check requirements.
• High school diploma or equivalent (preferred).
• DOT Medical Card as required.

• Valid driver’s license with a clean driving record.
• Physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
• Ability to push and pull merchandise up to 2,000 pounds with proper material handling equipment.
• Operate all equipment related to job duties efficiently, safely, and properly.
• Lift and move large, bulky, or heavy merchandise.
• Safely load and unload a delivery truck.
• Use Microsoft Outlook and Outlook Calendar.
• Excellent time‑management skills and ability to meet tight deadlines.
• Strong customer service skills with a professional and friendly attitude.
• Effective written and verbal communication with team members and customers.
• Read, write, and count accurately to complete all documentation.
• Navigate using GPS systems and maps.
• Successfully complete all required training.
• Flexible to work various shifts, including evenings and weekends, as required.

• Regularly work near mechanical equipment.
• Drive assigned markets and provide deliveries in all weather and road conditions.
• Noise level in the work environment is moderate.

• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Driving a vehicle
• Reaching overhead
• Lifting 50+ pounds

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. We are committed to supporting them with a comprehensive and accessible total rewards package, including medical, dental, and vision coverage, company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance for all full‑time and part‑time Team Members.

Part‑time hires gain eligibility for benefits after averaging at least 15 hours per week during a 90‑day lookback period.

For more specific information about the benefits and leave policies applicable to this position, please visit the relevant resources.