Ward Clerk - Band 2

Ward Clerk - Band 2

Closing date: 08 July 2026

Are you calm, organised and passionate about supporting people with learning disabilities and/or autism?

Brooklands Hospital is a highly specialist hospital home to several specialist secure / nonsecure wards, caring for people with learning disabilities and / or autism. Together, we make an incredible difference to people’s lives, but our patients can sometimes become distressed, which can be upsetting to see. Our ward and staff teams are highly skilled to manage these situations and ensure the wellbeing of both patients and staff across our wards.

We want to be upfront about what to expect, and while it can be challenging at times, it is also an incredibly rewarding environment to grow your career and make a difference.

This is a busy and varied role where you will need to manage multiple tasks, respond to changing priorities, and remain professional and approachable in a fast‑paced ward environment.

We’re looking for a Ward Clerk who is calm, friendly, and proactive – people who understand the importance of a warm welcome and can help keep our busy wards running smoothly.

This is more than an admin role – you’ll be a key part of the team supporting individuals with complex needs, helping to create a positive and safe environment for both patients and staff.

What you’ll do:

• Greet visitors and professionals in a calm, respectful way.
• Front‑of‑house reception duties.
• Handle ward admin and support daily operations.
• Help create a safe, supportive environment for patients with LD&A.
• Be a key team member in a busy, rewarding setting.
• Scan and upload important documents and data accurately and promptly.
• Help keep records accurate and up to date.

Want to understand why this work matters?

Watch the Oliver McGowan Mandatory Training  – a powerful introduction to the importance of understanding and supporting people with learning disabilities and autistic people.

Join our team and enjoy the following rewards:

• Annual leave starting at 27 days + 8 BHs, rising to 33 days + 8 BOs.
• Health and Wellbeing offers for staff.
• Reimbursement of eyesight checks.
• Employee assistance programme (counselling, financial/legal support, etc).
• Coaching support.

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services; we see on average around 5,000 patients every day.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

• Good General Education (eg. GCSE English and Maths A-C).
• QCF Business Administration Level 2.

• Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
• Understand confidentiality and apply the principles in everyday working practice.
• Ability to pay attention to detail where there are predictable interruptions to the work pattern.
• Ability to deal with stressful situations and sensitive issues.

• Experience working with a range of Microsoft Office packages (eg. Word, Excel and Outlook).

• Work effectively and flexibly as part of a team to meet the needs of the services.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Coventry and Warwickshire Partnership Trust