Business Support Manager

This is a Fixed Term Contract covering a Maternity Leave.

Role purpose

• Provide day-to-ones and line management for the Coordinator and Administrator team, creating clear responsibilities, priorities and service standards.
• Plan and balance workloads across the team, ensuring appropriate cover for absence, peak periods, month-end activity and business-critical deadlines.
• Set objectives, hold regular one-to-ones and team meetings, and support induction, training, coaching and development.
• Promote a collaborative, respectful and accountable team culture, addressing issues promptly and escalating employee relations matters through the correct channels.
• Maintain role profiles, process ownership and succession or contingency arrangements for key support activities.

• Oversee the end-to-end delivery of central administrative and coordination activities across the Fire business.
• Ensure requests are logged, owned, prioritised and progressed within agreed timescales, with clear communication to internal and external stakeholders.
• Maintain consistent administrative standards across contracts and regions, including document control, records, meeting support, correspondence and shared mailboxes.
• Coordinate operational information required for mobilisation, service delivery, project support, planned activity and business reporting.
• Provide effective cover and hands-on support when required, while retaining accountability for overall team performance.

• Champion the correct and consistent use of relevant business systems, ensuring the team is trained and records are complete, accurate and current.
• Own key support trackers, dashboards and reporting routines, including data quality checks and timely submission of weekly and monthly information.
• Provide management information on workload, service performance, outstanding actions, risks and trends.
• Identify recurring data or process issues, agree corrective actions with stakeholders and monitor these through to closure.
• Maintain appropriate access controls, document retention and information security in line with company requirements.

• Act as the central liaison between the Fire business and People, Recruitment, Learning and Development, QHSE and other support functions.
• Oversee administration for starters, leavers, changes, recruitment, mandatory training, competence records, holidays and other people processes.
• Maintain accurate training and competence information, highlight gaps and coordinate actions required to support compliance.
• Ensure personal and sensitive information is managed confidentially and in accordance with data protection requirements.
• Support audits and assurance activity by ensuring required records are available, controlled and accurate.

• Oversee accurate and timely administration of purchase orders, invoices, expenses, payroll inputs, contract or job set-up and vendor information, in line with delegated authority and financial controls.
• Work with Operations, Commercial and Finance teams to resolve queries, missing information and aged actions promptly.
• Support month-end readiness by ensuring agreed trackers, approvals and supporting records are complete and current.
• Monitor administrative controls and elevate any risk of duplicate cost, delayed billing, incorrect coding or non-compliant expenditure.

• Document, standardise and regularly review business support processes, responsibilities and hand‑offs.
• Lead practical improvements that reduce duplication, improve visibility and make the service easier for operational teams and customers to use.
• Build…