Veterinary Clinic Activation & Client Engagement Lead

Location:

Coventry, Leeds, Leicestershire, Northampton. Salary: £43,000-£47,000 depending on experience, plus company car and exceptional benefits.

Working hours:

37.5 hrs per week, Monday to Friday.

Clinic Activation Lead at Vetsource International (Mars). Ensures successful transition of veterinary clinics from sign-up to high-performing digital business, supporting digital transformation, home delivery, and client engagement.

• Onboarding & Launch:
  Lead end-to-end setup of newly signed clinics across mainland UK, gather data, create online stores, and manage enrolment to successful launch.
• Workflow Integration & Embedding:
  Build and implement bespoke clinical and administrative workflows with Front of House teams and veterinarians; integrate Vetsource tools into daily routines to promote adoption.
• Clinic "Farming" & Optimisation:
  Identify under-performing accounts, develop strategies to increase home delivery usage and electronic product recommendations, and help clinics shift more medication and nutrition volume to the practice-branded online store.
• In-House Training:
  Conduct intensive in-person training sessions for surgeons, nurses, managers, and reception staff to ensure full adoption of the platform.
• Stakeholder Problem Solving:
  Act as expert for addressing clinic pain points and guide stakeholders through digital transition.
• Cross-Functional Collaboration:
  
  Partner with internal Vetsource teams to ensure seamless handover from sale to activation and continuous platform improvements.
• Performance Tracking:
  Maintain real-time activation records in CRM, identify inefficiencies, and propose team improvements.

• Proven experience in account management, onboarding, implementation, or customer success, ideally within veterinary, animal health, healthcare, or SaaS sectors.
• Strong ability to work with veterinarians, nurses, practice managers, and client care teams to design and embed effective workflows.
• Confident, credible trainer with experience delivering in‑practice training to multidisciplinary veterinary teams and driving sustained behaviour change.
• Demonstrated success optimizing veterinary accounts, increasing digital adoption, home delivery usage, and electronic product recommendations.
• Excellent stakeholder management and problem‑solving skills, able to resolve common practice pain points such as time pressures, client compliance, and operational inefficiencies.
• Highly organised, self‑motivated, with experience managing a large territory, extensive travel, and autonomous scheduling to support clinics nationwide.

Requires regular travel across the UK; expect several days per week on the road to meet customers and prospects. Candidates should be based in the Midlands with easy access to the M1/M6 to enable multi-directional travel. Overnight stays may be required depending on customer locations and meeting schedules.

• Company car.
• Private healthcare.
• Equal parental leave.
• Generous pension up to 9% contribution.
• Life assurance 4× salary.
• Annual leave starting at 24 days, rising to 32 days with service.